Fifth Third Bank & ATM is a financial institution that has received mixed reviews from its customers. The staff is consistently described as friendly and helpful, always taking the time to address any questions or concerns. Customers appreciate the bank's flexibility and the ease of conducting transactions, whether through the drive-thru ATM or the drive-thru banking services. However, some customers have experienced issues with their debit cards being compromised, leading to repeated instances of fraud. The bank's fraud hotline, which is based in India, has also been criticized for being rude and unhelpful in resolving these problems. One customer, who is not a member of the bank, had a unique experience while passing by the establishment. They witnessed what they believed to be an owl perched on the roof, only to later discover that the "owl" was actually a fake decoration. This incident led to embarrassment and confusion for the customer, who had to remove the photos and videos they had shared on social media. Another customer faced an issue with being charged $18 to cash a check, even though they did not have an account with the bank. This customer felt that the fee was unreasonable and unfair. Overall, Fifth Third Bank & ATM appears to provide a mixed experience for its customers. While the staff is praised for their friendliness and the convenience of the bank's services, the recurring issues with debit card fraud and the occasional unexpected fees have left some customers dissatisfied.
Every employee was or has been great to work with.Every transaction was smooth as silk, glad I moved my banking there!
March 2024
Friendly staff always clean and organized. Very helpful staff
December 2022
I went to cash a check that I received from a customer and they charged me $18 to cash it. I don't think that is right because even though I don't have a account their the homeowner did
