PetSmart is a large retailer offering a wide variety of pet supplies and services, including grooming, dog training, and adoption. The store provides over 10,000 products for many types of pets. Customers can shop online and pick up their orders locally. Reviews note that the staff are often polite and friendly. The grooming service is used by traveling customers, and appointments can be convenient. However, several criticisms are common. The store is frequently very busy, leading to waits at checkout, with suggestions for more open registers. The grooming salon can sometimes have only one staff member working, causing wait times for pick-up. Some prices may be incorrect or need updating, and the cleanliness of the aquariums has been mentioned. A specific concern involves purchased crickets dying very soon after being bought. Some customers express disappointment when visiting to see pets for adoption and find none available.
