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March 2024 by Leslie Bloniarz
Had an overnight package that got there a day late not only that those were signature but it went to my mailbox the paper they give you and didn't even come to the front door to be signed!
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December 2023 by Josephine Baisac
I hope all staff at this location will be well compensated and well staffed , as well as well supervised so they can deliver their mission of delivering efficient, secure and reliable mails to all of us, their service is still needed in this day and age of electronic gadgets.
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October 2023 by Chloe Gebers
They’re always kind and quick for my postages!
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June 2023 by Derek Vincent
I was in and out quick with a faster and cheaper rate than UPS or FedEx.
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May 2023 by shelley D
I just want to give a shout out to my carrier Susan P who delivers mail on the south side of Defiance. She usually always delivers my mail the same time each day (through rain, snow, or sunshine) and delivers ALL my packages with care. Thanks for being a great and caring mail carrier. It is noticed and appreciated. :)
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April 2023 by Deb Sge
Every employee I have dealt with here has been extremely helpful and polite. The customer service at the Defiance post office is always quick, professional, and helpful. The mail carriers are always nice, personable, and careful with my mail. Some of them go way beyond the bare minimum, and it is much appreciated.
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February 2023 by Hannah Porter
They lost my package and told me the website that I ordered it from has the wrong tracking number. Funny I got it every other package and it had the exact tracking number correctly on it.. if there were any other mail delivery service I would use that instead . Only reason I’m giving it one star is because it won’t let me put anything less .
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February 2023 by Sherri Black
I've been trying since early October to have an elderly lady's mail box relocated..for a hardship. We filled the paperwork out and got a Drs note, him stating she had fallen several times and was legally blind in one eye. We were supposed to have results in 6 weeks. And I've called multiple times no results. She's passed all the criteria and they can turn around in her driveway. I think I need to talk to the bosses boss. (On a positive note...my mail carrier, Erica is the best ever, she goes above and beyond and does a great job with our mail delivery. And she's such a sweet person! )
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December 2022 by Mrs Haynes
Well today the lady behind the counter was very rude ! I wish the was more room here for details ! She should have stayed home if she doesn't like doing her job
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April 2022 by Robert Richmond
I would like to say, I did not receive my Amazon order on time, which I paid extra for, because my mail person said there was animal interference when there was clearly no interference because I was home with my doors open and he/she Never showed up and my dog was inside. I called and the man said he would send them back out and never did. So, quit lying and do your job.
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February 2021 by Simply Luminescent Studio
I have a $100 package that was delivered to an address in Defiance even though it is addressed for Napoleon. They delivered it to the wrong town and my address in napoleon isnt in defiance. I cannot reach anyone in ANY method to get my items back. I wish i could leave negative stars
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June 2020 by Jocelyn Oliphant
They are constantly delivering my packages to the wrong house. I always have to call and make them look for the packages and stay on top of them to get them in my possession, usually days later. One time all of my packages had even been opened by the person it was delivered too and he tried keeping one of the items as well. They are never apologetic of their mistakes. They act more annoyed that you’re making them look for your package. They just do not care at all.They also never take my outgoing packages and I have to stick my mail out of the mailbox for them to take outgoing mail as well.
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May 2020 by Daniel Klingshirn
Carriers are allowed to decided on thier own if they feel ok delivering mail to homes because of fails fears.i.e hearing a dog bark inside. Pretty sure animal dangers are known prior to job placement an provided PPE if instances happen . I was sitting in sunroom watching mail lady stop an then walk past after hearing my dog bark while sitting in sunroom next to me. Your job is to deliver my mail. If u fear for your safety use your ppe or find a different job cus nothing occured . Ahe even came to my house when I asked if I had mail . Smh then tried to defend herself by sayin this is what we are taught to do . I asked if it was written in her employment contract an n ok answer. I said do you not ha e mace an such . As well as seeing me you could even ask if my dog was restrained she simply chose to skip dilevery until I spoke up.postal office said she has right to do that.
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March 2020 by Danielle R
Their staff have continually left my packages out in the weather in front of my garage. I HAVE A COVERED PORCH right next to it. I have called TWICE. And yet for the third time my package is left in the same spot. This is ridiculous.
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December 2019 by jen alma
I moved here almost 8 years ago and since I've been here I have had mail stolen and or received open mail. At first we figured it was just the staff delivering the mail. So we went into the post office to ship out mail that never got to its location. I am disgusted. A few years ago we tried talking to the Post Master General and he dismissed us like it wasn't his people stealing. I've lived in big cities and moved a few times and never once had issues with the post office stealing. This is a disgrace!
