First Merchants Bank is known for its friendly and helpful staff, providing excellent customer service. Many customers appreciate the pleasant atmosphere and the willingness of employees to assist with various needs, including notarizing important documents. However, there have been instances of miscommunication, such as issues with debit card orders not being processed. Overall, the bank is favored by many for its attentive service and personalized approach, especially compared to larger banks. Customers recommend First Merchants Bank for its reliable service and supportive staff.
Luis was SO patient and professional with my mother And I. I appreciate so much when staff take extra time to help my Amma (mom) with anything involving the bank. Much appreciate his professionalism and gentle demeanor! When we come back we will hope that he’s there to greet us❣
September 2025
The people were nice and friendly. I went there on a Saturday to order a new debit card for my HSA account. After waiting two weeks, I called customer service to ask about my card, only to find out it had never been ordered. If the employee had made a mistake in ordering my debit card, I wished they would have called me... read full comment
August 2025
I work with so many banks but this is for sure my favorite bank, great customer service, never had a single problem they couldn’t figure out!
