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January 2023 by Brad R
Never a good experience here. Lucky to be able to withdrawal money out of my account. Seems strange to say.One time they deposited my money into someone else’s account causing mine to go into a negative balance.They admitted they made a mistake, it took them a week to fix it, never got an apology.Don’t waste your time going to Kenny Road it’s just as bad.ATM’s are constantly down.I had good experiences at the Graceland location but it is far from me.
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May 2022 by ABE ALAMI
Worst customer service ever. HeftyFees. I will close my accounts and move them to Heartland Bank.
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May 2022 by JOSHUA MATHIAS
Was a great bank when it was cooper state but when it changed to First Merchants less hours and fees galore.
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May 2021 by Dustin Briggs
This is the first time I can actually write a 5 star review about a bank. The team is awesome and they treat everyone like family. Highly Recommend!
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March 2020 by k c
Are you considering the use of a 2 star bank?
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March 2020 by Toniqua Friend
Avoid at all costs. Go to a real bank. System doesn't work. App doesn't work. Managers don't help. So many options. Look at the reviews. Why go to a 2 star bank?
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March 2020 by zfdsfds fjdsi
Should have paid attention to the reviews. They've earned this rating. Don't risk your money and your time banking with these clowns.
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November 2019 by kashif ullah
I was talking to Ramale Frazier who professionally answered my questions about CD’s and best money market options. He was very patient with me and answered all of my questions. Will be looking into opening a account!
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November 2019 by Jessica Sarah
ATM won’t accept deposits for the last two weeks. Tell staff inside and they just say ‘ok’. New staff is rude anyway, acted put off that I needed to come in to deposit cash. Predatory overdraft and ‘moving around’ of transaction orders when it suits them. I’ve been with this bank about ten years, when it was Cooper; only in the past year have I considered changing banks. My ten years with this bank mean very, very little to the people working here now.
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June 2019 by Aliraza Rattansi
Useless service staff dont know how to do their job
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August 2018 by Zachary Meadows
Maybe these people are stuck on the 60s and hate tattoos? Apparently my truck plastered in company logos, my company phone where I can call anybody at the company to verify and my photo ID and social security card aren't enough to get a check cashed. Major pain to deal with and I would never have an account here.
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March 2018 by Izharul Amin
Rude customer service.
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March 2017 by Dawn Sciascia
First I will say the hours were much better when it was CS Bank. Our only day off work is Sunday's so that is what drew us to this bank to begin with. Well they are now closed sundays and have limited Saturday hours. But everyone is always friendly so I can't complain to much, we did have to take some of our banking else where. Another down side is that their ATM has been down quite a bit, which is what made us have to transfer to another bank for some things. We are fine if you are only operating during normal banking hours, but if your ATM isn't working on top of that it does harm us. Can't deposit even threw the ATM on most sundays. The people are great though and that is why we still have a small account with them.
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February 2017 by Chris Mines
You almost never have to wait in line. There's a free coin counter for bank customers, so you don't have to pay a fee to cash in your coins at the grocery store. Staff is friendly and helpful, although it seems like I hardly see the same tellers twice. They must have fairly high turnover. I didn't give it 5 stars because when it was Cooper State Bank, the hours of operation were so much better. I was very disappointed when First Merchants took over and almost immediately cut the hours.
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July 2016 by Allison J Repple
No public bathroom.
