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September 2025 by Jessie Hu
The people were nice and friendly. I went there on a Saturday to order a new debit card for my HSA account. After waiting two weeks, I called customer service to ask about my card, only to find out it had never been ordered. If the employee had made a mistake in ordering my debit card, I wished they would have called me to let me know.
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August 2025 by Fuat Gur
I work with so many banks but this is for sure my favorite bank, great customer service, never had a single problem they couldn’t figure out!
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August 2025 by Steven Fagin
Great branch! Everyone there is friendly and always very helpful! Aasiya was great helping me get some important documents notarized. I definitely recommend them!
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August 2024 by John M
I have been going to the Sawmill branch for at least 10 years. Customer service is excellent, staff/manager are always helpful and pleasant. I prefer the smaller banks because they tend to have better customer service. ?
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July 2024 by David Bressman
Opened an account in January based upon a promotion. Took notes on what was needed to meet the requirements. Met every single one and then was told "oops" you did not do this or do that. So I closed my account and was charged a $50 closing fee. The employees I interacted with were nice enough but if they misrepresent important terms then own your mistake.
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January 2023 by Brad R
Never a good experience here. Lucky to be able to withdrawal money out of my account. Seems strange to say.One time they deposited my money into someone else’s account causing mine to go into a negative balance.They admitted they made a mistake, it took them a week to fix it, never got an apology.Don’t waste your time going to Kenny Road it’s just as bad.ATM’s are constantly down.I had good experiences at the Graceland location but it is far from me.
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May 2022 by ABE ALAMI
Worst customer service ever. HeftyFees. I will close my accounts and move them to Heartland Bank.
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May 2022 by JOSHUA MATHIAS
Was a great bank when it was cooper state but when it changed to First Merchants less hours and fees galore.
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May 2021 by Dustin Briggs
This is the first time I can actually write a 5 star review about a bank. The team is awesome and they treat everyone like family. Highly Recommend!
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October 2020 by Bob - Nancy Brake
I have banked with them over 50 years. They are a great bank!
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March 2020 by k c
Are you considering the use of a 2 star bank?
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March 2020 by Toniqua Friend
Avoid at all costs. Go to a real bank. System doesn't work. App doesn't work. Managers don't help. So many options. Look at the reviews. Why go to a 2 star bank?
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March 2020 by zfdsfds fjdsi
Should have paid attention to the reviews. They've earned this rating. Don't risk your money and your time banking with these clowns.
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November 2019 by kashif ullah
I was talking to Ramale Frazier who professionally answered my questions about CD’s and best money market options. He was very patient with me and answered all of my questions. Will be looking into opening a account!
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November 2019 by Jessica Sarah
ATM won’t accept deposits for the last two weeks. Tell staff inside and they just say ‘ok’. New staff is rude anyway, acted put off that I needed to come in to deposit cash. Predatory overdraft and ‘moving around’ of transaction orders when it suits them. I’ve been with this bank about ten years, when it was Cooper; only in the past year have I considered changing banks. My ten years with this bank mean very, very little to the people working here now.
