-
April 2025 by Brent Saunders
Terrible service from a management level. I was amazed to walk up to the Cashiers to check out to find out that this store is solely set up for self checkout.
20 plus people standing in lines trying to learn how to be a cashier while I watch my life drain away. I left my cart and almost a hundred dollars of groceries and walked out. I won't wait for 30 minutes while 5 self Cashiers wait for the one employee working to come over and fix their register.
This is inefficient, ineffective, and poor customer service. I won't shop any store that requires self checkout and designed the store to make customers their employees.
Beyond the poor design to check out, the employees are also rude and in bad moods. Tons of competition in the grocery store sector to waste my time on over priced products that I also have to work for. Unbelievable that the Dublin Community hasn't pushed back harder and walked away from this store.
I won't be back unless they hire (kind, hardworking) people to do the job.
-
March 2025 by deryk mcnany
I typically shop on Sunday afternoon. Checkout is beginning to be annoying due to redundant security built into conveyor system. Almost always have to have an associate come and clear issue.
The bigger problem is getting someone's attention. Today I asked someone to get off their cell phone and help me. Weekends are typically a group of teen boys in a huddle on their phones not paying any attention while customers bag their own groceries,
Unfortunately there doesn't seem to be any management to talk to.
I share my sentiment with others writing reviews. Produce is absolutely poor quality.
-
February 2025 by Alexander Morris
Bathrooms here are always disgusting makes you wonder what else they're not cleaning properly
-
February 2025 by Daniel
This place has fallen apart since one of the managers left. Often times I find food that has been open and put back on the shelf. I have a feeling its the employees that are doing that. The Vegetables are most often rotten or bad. The Deli section is a joke. Twice I have gotten smelly or bad meat that was sliced for me. This location needs to do better. If you can shop at another Kroger, that would be my recommendation.
-
February 2025 by Jocelyn Hinton
Terrible management and customer service. Overheard a loud employee talking about his alcohol problem and didn't get support from the manager when I needed help in self checkout. Do better.
-
February 2025 by Robin See
Love the store I love the people in the store so for a couple of Pharmacy workers they're not so very nice. But most of them are. But so aggravated I went in this morning to buy a few groceries for work and all their lights in their Frozen freezer sections are off I couldn't see anything I wanted to buy a little disappointed but again I drive a far away just to come up to this one because most of the staff are fabulous
-
January 2025 by Ashley Cardwell
Items are often mispriced and employees are rude when you ask to check price at register. There is not a single cashier — all self check out, even for large orders. Grocery pick up is no better— I waited 45 minutes for my small order today that was supposedly ready and employees were defensive. Very disappointing and will not return.
Only star is for pharmacists who are friendly and helpful.
-
January 2025 by In4funcouple Couple
This store should be a 5-star store being that it's in Downtown Dublin. But there is no Dublin pride here nor respect for anyone's time. Update deli has been closed the last 3 times I've been to this location.
-
August 2024 by shashi
Worst service… always services down.
-
June 2024 by George Rivas
Excellent place, clean, stocked, tidy and very attentive staff.
-
May 2024 by Laurence Phillips
Amazed at the selection of water and drinks that they had quite extensive
-
April 2024 by Jameson Smitty
Completely unstaffed checkout is a really awful idea. Everyone is constantly upset at checkout at this location, and for good reason. This Kroger is bizarre.
-
March 2024 by Angela Jones
Not such a nice store. One might think a grocery store center of a big city would be amazing, but No! Tasteless fruits n vegetables. Grungy vegetables stations. Grouchy employees. They try in the meat counter area but not so great selection. And mostly too not willing to assist ☹️
-
January 2024 by Frank Edwards
Places that only have self checkout get one damn star.
-
December 2023 by Steven Arling
No manned cash registers, seriously...
