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“Matthew was helpful, knowledgeable and respected my shopping parameters in shopping for a washer/dryer. The delivery was perfect- communication great and product was received on time”
“We recently moved and went to Bassett to purchase living room furniture. Rick was our design consultant, and he was fantastic! Helped us put together the whole room as well as a new LR rug. Listened to our preferences, gave us a few choices that would work together, and we left excited that the room was going to be perfect for us!!”
“We explained to Suja what type of furniture we were looking for and she showed us exactly what we wanted. We couldn't be any happier. Would definitely come back again.”
“Had a wonderful experience purchasing a mattress here. Top-tier customer service. We had a specific budget in mind that they were able to work with, and thoroughly explained all aspects of certain pros and cons of mattresses. Would absolutely come back for our next mattress!”
“Nick Ruble was incredible to work with! He was patient, knowledgeable and extremely helpful. I thoroughly enjoyed working with him. Thank you for your help, Nick!”
“Jeff Hardy their mattress specialist was so very knowledgeable. He explained the many features of different levels of mattresses across several brands including a hotel brand. He made us knowledgeable about firmness levels and designs, coolness & comfort aspects of gels, memory foam and natural fabrics, springs or no springs and quality levels of springs. Jeff made us feel confident in our choice (Stearns and Foster Lux series). We shopped exhaustively and Macy's prices are better than most on brand products. On better mattresses you have 100+ days to make sure it works for you or exchange it for $99 pickup fee. I recommend Jeff Hardy at the Britton Pkwy Macy's furniture store.”
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“I would like to thank Toni for all of her assistance and care while helping me purchase my new mattress. I had never bought a mattress before, and she went above and beyond to educate me, answer all of my questions, and help me find the perfect mattress for my needs. She made what could have been an overwhelming experience feel easy and stress-free.
I also want to give a shout-out to Micah, the delivery driver. He was incredibly professional, kind, and handled my mattress with great care during delivery. He was also very helpful with setting everything up and made sure everything was in place before he left.
I truly appreciate the excellent customer service from both Toni and Micah. They made the entire experience—from shopping to delivery—a wonderful one. I highly recommend this store to anyone looking for knowledgeable, caring staff and outstanding service!”