Life Storage on Erie Rd in Eastlake, OH offers a wide range of storage solutions to meet customers' needs. The facility features large storage units with drive-up access, climate-controlled units, electronic gate access, and on-site management. Customers praise the exceptional security, cleanliness, and overall professionalism of the staff. The standout employee is Amy, the store manager, who consistently provides outstanding customer service. Reviewers describe her as polite, professional, and extremely helpful. When one customer needed to transfer to a smaller unit on a tight timeline, Amy went above and beyond to make the process smooth and efficient. She provided recommendations, explained how to optimize the transfer, and even found the closest available unit to minimize the effort. Another customer, a new client, was pleasantly surprised when Amy accommodated a request regarding a rate increase. The reviews highlight Amy's commitment to ensuring a positive experience for all customers. While the facility itself meets expectations for a standard storage unit, it is the exceptional staff, led by the excellent Amy, that sets Life Storage apart. Customers express gratitude for the care, kindness, and professionalism demonstrated by the team, making Life Storage a top choice for storage solutions in the area.
