Extra Space Storage in Willoughby, OH offers a wide range of storage options, including drive-up units, parking spaces, RV parking, and golf carts. The facility provides all-hours access, electronic gate security, and is well-protected, with clean and secure units. The staff is known for being friendly, helpful, and professional, making the renting process easy and stress-free. Customers appreciate the excellent customer service, with staff listening to needs and acting promptly. The managers live on-site, ensuring the property remains secure and well-maintained. Many reviewers highlight the helpfulness and kindness of the staff, making first-time users feel welcomed. The location offers convenient freeway access, and the facility is kept clean and secure. Overall, Extra Space Storage is praised for its professionalism, security, and customer-focused service, making it a reliable choice for storage needs.
Shawn is very pleasant and easy to work with. Thoroughly explained the process and procedures for the rental... in record time. Very satisfied customer.... l ...
September 2026
As a new renter, the check-in process was quick and easy. Shawn was very helpful.
September 2026
Excellent service and very helpful employees. I give them 5 stars.
