Conrad's Tire Express & Total Car Care, founded in 1969 by Joan and Ed Conrad, has grown from a single store with eight employees to a family-owned chain with 38 locations across Northeast Ohio. Known for its strong commitment to customer service, the business has maintained a 40+ year tradition of offering high-quality products, expert technical staff, and a focus on fairness and convenience. Customers appreciate the staff’s knowledge and professionalism, often noting their willingness to explain details and handle issues politely. Several reviews highlight the quick and fair service, with some customers being personally impressed by how the team resolves problems efficiently and without extra charge. The staff’s helpfulness extends beyond routine services, with employees taking time to answer questions about car parts and ensuring the area remains clean and organized. Even during busy times or emergencies, such as a tire sliced on a curb during a holiday weekend, Conrad’s staff went above and beyond to accommodate urgent needs, providing quick turnaround and excellent customer care. Overall, Conrad's Tire Express & Total Car Care is recognized for its trustworthy service, attentive staff, and a family business atmosphere that keeps customer satisfaction a top priority.
Been coming to this location for over 40 years. Have major work done and routine stuff. If they make a mistake, they fix it. Faces change, but quality continues generally speaking. Keeping my fingers crossed about the new owners who bought out this former family Business. Kudos to Amanda and Brian.
August 2026
I can not express my gratitude enough! The team in Conrads on Broad St. went above and beyond to take care of my tire issue and my peace of mind! Forever grateful.
July 2026
They done the rotation of tires. And as usual they've done a great job.
