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November 2023 by Ricardo Richmond
Chelsey was amazing to deal with through the sale and afterwards, she called me to schedule a service appointment and really cares about more than just a sale. Thank you and God bless!
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November 2023 by Kierra Hall
Very clean, nice dealership. Everyone is friendly! I asked for someone else and they sent me to Musa! He is awesome! He will get you in and out with the newest vehicle on the lot very quickly!
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November 2023 by Bernard A.
I left an unfavorable review of Great Lakes Honda earlier. To their credit, they got ahold of me and made their earlier promise good. The manager, Matt was apologetic and sincere when he called me. I felt that showed me a company that, like all of us, made a mistake but owned up to it. My wife and myself have purchased approximately 10 vehicles between each other from Great Lakes. We will continue to shop there for our next Honda. I realize that every now and then, everyone makes mistakes.
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November 2023 by Grace Albers
After many recommendations from friends, my boyfriend and I decided to check out Great Lakes Honda West for buying our first new car. Let me say.. I am so glad we took the advice! We had an incredible experience with Mo as our salesman. He honestly has the customers best interest in mind and did not try to push us into anything. Mo is extremely patient and willing to answer any and all questions you may have. He truly will go above and beyond to make the process as smooth and efficient as possible. Aubrie in the finance department covered all the basics with us and made sure we understood everything before we committed. We are so grateful for the Great Lakes Honda West team for making our first time car buying process a such a simple and positive experience.
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November 2023 by Dominic DiFilippo
Huge thank you to Mo for making our first time car buying experience so easy! He never made us feel pressured into anything and helped us with all the questions we had along the way. He had our best interest in mind throughout the whole process and is incredibly thorough with everything! Aubrie in the finance department was truly amazing and made sure we understood all of our financing and warranty options. Aubrie and Mo both went above and beyond to make sure we were able to take our new car home the same day. If you are looking for a car, I highly recommend Mo at Great Lakes Honda West! I would have never thought the car buying process could go so smoothly.
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October 2023 by Phillip Funtulis
We worked with Mo at Great Lakes Honda West, and he was very easy to work with. He is very genuine, friendly, and professional. He didn’t try to push us into anything, and we ended up getting the vehicle we needed with the desired specifications. He made the process easy for us. And I doubt you could find a better salesman to work with.At other dealerships, they may not have the ability to get you the trim you want, but this is not the case with Great Lakes Honda West. As we found, they have an extensive network and can get you what you want.Moreover, they beat the offers for a trade-in we received from other dealerships. And managers Matt and Mark reached out to us to make sure that happened. Like Mo, they were very professional and easy to work with.I highly recommend Great Lakes Honda West and Mo in particular when you want a Honda in the Cleveland area or beyond! I doubt other dealerships in the area can beat their prices, network, or customer service. We will return if we ever a vehicle in the future.
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October 2023 by Kathleen Stull
My car died on a Sunday afternoon. Great Lakes Honda West was the only dealership open in the area. They made sure I left with a safe, reliable, gorgeous car so I could get to work Monday morning. Ask for Mo!! He will take good care of you! Honest, kind, and caring!
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October 2023 by Kevin Howard
This purchase is my first honda. Dollie was very professional and new the product well. She made the transition from GM to Honda very easy. She answered all of my questions with great patience. I highly recommend this dealership and especially Dolllie for you next car. Thanks for a great car, very excited. Kevin Howard.
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September 2023 by J P.
Bought a used vehicle from them in January 2023 with only 65k miles on it. Fast forward to Sept. 2023 at 67k and the Vehicle has TOTAL ENGINE FAILURE. MY mistake is that I signed a AS is which I found in my paper work. Great Lakes Honda West will to no responsibility and will not do anything to make things right. From the beginning the salesmen were very un professional and pushy. On top of if they lost the title to the vehicle I purchased and couldn't get plates for the longest time. I would rate this dealership -5 points if I could. I am beyond upset.
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September 2023 by Gregory Jakubisin
BEWARE! I took my car to the dealer for a typical oil-change and the technician forgot to screw in the oil shield for the car. Because the tech didn’t secure it properly, it fell down and scrapped in the middle of the highway.(If they can not do a simple oil change correctly, I would be scared to have them do any real work on your car.)When I called in to report the issue, the First Gentleman apologized and made it sound like this happens often. Then when I requested a service manager to call me, they said they would leave a message for him. But instead, they had someone else call me in regards that had no power to be able to solve the problem. Currently still waiting for a call from the service manager. Personally, I loved this dealership before all this happened. I hope they can rectify their mistakes!
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September 2023 by Megan Faykus
Great and efficient communication!! I hadn’t planned on buying a new car but due to an accident and an unfortunate total loss claim, I found myself in the market for new wheels. Mo was such a great help in locating the car I wanted and made the whole process so smooth. Highly recommend going to Great Lakes West if you’re in the market for a new Honda!!
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August 2023 by David Anderson
My wife and I had a great experience purchasing our new car at Great Lake Honda West. Our salesman Mattayo. was awesome. He worked hard to find us the exact car that we wanted. He gave me his personal cellphone and graciously answered all of my questions. I highly recommend Great Lakes Honda. We love our new car.
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August 2023 by Kyle Herndon
Don’t think I’ll ever find a place with a saleswoman like Chelsey, made buying a new car a fun time. Will definitely refer others to her! Enjoying the car!
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August 2023 by Jackie Avione
Everyone was so kinda. Kelly helped make sure I had a car to test drive! Troy helped me with the test drive and explained everything I would be getting feature wise with my new car. He actually taught me things I didn’t know I had on my older version! Everyone was wonderful! I couldn’t recommend them enough! Being kind is very hard to come by these days and they were both angels! Thank you!
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July 2023 by John Haney III
Dealership is a joke. Wanted a car said I'd pay cash they called me on a Sunday to confirm. Come Monday the car had sold Saturday. They have no clue what they're doing at the place. Sold but still for sale? Should I continue on the person that called me to confirm it won't even call me back. Thanks Michelle. Stay clear of this place.Follow up call- " ow we are sorry, it's just how things go, we are here for you" Yeah that doesn't help one bit Great Lakes. Telling you this place is loaded with real special employees`
