Victra, an authorized Verizon retailer in Elyria, OH, aims to provide a great experience for every guest. The store offers a wide selection of wireless devices, including phones, tablets, and accessories. Customers appreciate the knowledgeable and friendly staff, who go above and beyond to assist, especially for those unfamiliar with technology. Reviews highlight staff members who are patient, helpful, and dedicated to solving issues, ensuring that customers feel supported throughout their shopping experience. While many recommend the store for its excellent service, there are suggestions for the need for additional staff to enhance customer service and ensure safety. Overall, Victra is recognized for its commitment to connecting technology to life in a trustworthy manner.
The person working March 19 helped multiple customers at once. I appreciate her hard work to help us.
March 2025
Chris spent lots of time with me answering all my questions Very patient
March 2025
Christopher Lee handled my new account and was fantastic! Absolutely the best customer service experience I’ve had in a long time. He was professional, accommodating and friendly.
