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“FIVE STARS. Cust serv here is top notch. Caring, honest and affordable items. Went in w/questionable battery- left with PEACE OF MIND!! I felt heard, respected as a customer and cared for.
*Cost for gr8 cust serv&item= satisfied 100% w/price paid and warranty levels.”
“I am a student at the nearby Case Western Reserve University. My car battery recently died and I was unable to jump start it after many attempts, so I had to bike my old battery over and exchange it for a new one. I called ahead and told the technician Lavon about the trouble I was having with my car and the make and model of my car so I could get the right battery when I got there. Once I arrived, I was warmly greeted and I was helped out right away with the battery I needed. When Levon realized that I had biked all the way over to exchange the battery, he offered to drive me back as it was a very heavy battery, and it was cold and late at night. I graciously accepted and will be forever grateful for his act of kindness. I would highly recommend going here for any auto part needs; their professionalism, helpfulness, and kindness is unrivaled.”
“Two window wipers at at a local car wash bombed out. I was able to retrieve the 2nd one today, trashed in traffic near my home.
After retrieving one, I realized I needed a company to help.
Nick at O'Rielly Auto Parts in Willoughby Hills was amazing!
He listened to my needs, researched the parts, and installed them on my winshield. High five for Nick!”
“We received wrong cabin filter from a competitor so decided to try O'Reilly for a cabin filter replacement. The gentlemen looked it up and had it on the shelf, perfect fit. This was quick and easy, should have stopped in here first!!!”
“Cameron was super helpful! While he was helping me match and install new batteries for my mobility scooter, he was friendly and helpful to all of the other customers too! He went out of his way for many of them, and showed a great amount of patience with others! I did not catch the other employee's name, but she was fantastic too. She checked everyone out and made sure they had all of the parts for scheduled repairs. Overall, I recommend this store because hood employees are so hard to find these days!”
“I didn't go in here but when I needed car assistance I went here and AutoZone. I believe everything is made in the USA otherwise I wouldn't go there. I have a mechanic I just don't have a car. Read that again ???????”
“Walked in on Christmas Eve looking for an emergency kit for my 17 year old’s car. They were swift in finding me the perfect one. Matt the manager was extremely helpful in getting exactly what I was looking for.”
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“Atom is the sweetest manger know .. he was taking phone calls and stepping in and helping his employees .. this man look liked his had multiple arms.. they put a good man in charge here .. go here”