Firestone Complete Auto Care in Euclid offers comprehensive auto services, from standard maintenance and oil changes to tire sales and engine repairs. The staff is frequently described as very nice, accommodating, and friendly, providing pleasant and quick service. Customers report a relaxed atmosphere without pressure during recommendations. In one instance, a team quickly assisted a customer with a flat tire close to closing time, providing excellent customer service and getting them back on the road promptly. However, some negative experiences affect its reputation. One customer reported that a technician broke a vehicle part during a tire rotation and did not offer to cover the repair cost, which was disappointing. The physical condition of the store has also been criticized, with mentions of a dirty store, an out-of-order bathroom, and poor upkeep of the walls and trash cans. Despite these issues for some, others continue to use the location for services like oil changes.
My experience was great that took real good care of me I recommend Firestone when you know it's done right the first time
March 2025
Staff was very nice and accommodating. But the bathroom was out of order and the store was dirty. Walls and trash can horrible.
February 2025
Was serviced by J and his service was incredibly pleasant. I was checked-in in no time and was reassured to have my vehicle back before my desired date. 10/10 thank you J
