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“When we walked into Elgins furniture store, the ladies were attentive, but not aggressive. They made our visit comfortable, from start until we made our purchase! Highly recommended furniture store!”
“We worked with Camille and she was wonderful. She answered all of our questions and made sure we got exactly what we needed and wanted. I would recommend going and having her help.”
“Absolutely the very best !!! Laura Dietrich and Paul Polcar were superbly helpful to Steve as he chose his new Tempur Pedic mattress!! We were treated like royalty and totally recommend these terrific sales and management personnel !”
“My family had a great experience with your staff. We felt welcomed as soon as we entered the store. We were given the opportunity to look at our own pace and were impressed. You have earned a forever customer.”
“Nick was amazing and helping us choose our new mattress and adjustable base! He really took the time to learn our sleeping habits and explain all the different types of mattresses and their benefits. The special financing offered by Mattress Firm was amazing. We can’t wait to get our new mattress with adjustable base into our house. Thank you, Mattress Firm!”
“Great people, great service, very good collection, very good products, great prices. None can match their price for the same product around Cleveland neighborhood. I recommend”
“Having walked into Fish Furniture randomly after looking for the perfect recliner to fit specific needs. I found the chair thanks to very knowledgeable sales person. It was a little more than I wanted to spend but fits each need i have. Excellent service”
“Jennifer made the process easy and enjoyable. As a salesperson, Jennifer is easy to talk to, relatable, and personable. Would highly recommend and can’t wait for my new sleep experience!”
“Staff was very friendly and accommodating. We ended up exchanging a product for a less expensive one and the refund was processed with no issues. Due to the great customer service we plan to buy our bedroom set from NE Factory direct as well.”
“Visited the Legacy Village store and met with Sandy. She was a wealth of knowledge and guided us to the best mattress for our needs. Definitely a great overall experience.”
“Frank is awesome! I Bought two mattress sets off of him and had an issue with one. He took care of it right away and I ended up buying a third I was so pleased. Would definitely recommend! He will treat you right!!”
“I made an appointment at the Pinecrest Casper store because I was able to lie down and compare mattresses. Jeffrey was knowledgeable, helpful, and kind. He answered questions and was readily available by telephone. Overall it was a good experience.”
“I had a great experience at the furniture store thanks to Adam and Richard. They was incredibly helpful while I made my decision with the purchase of end tables. It's rare to find customer service this good — thank you again for making the process so easy and enjoyable!”
“Repeat customer that has had nothing but a great experience. I have gone to other places, but I return each time to OMF because of the value and the quality of products.”
“David and his new associate in training were very kind, very knowledgeable in their presentation and demonstrations of the products on hand, which made the purchase we made and easy choice. It was a thorough start to finish experience that I was not expecting going into a Sleep Number store for the first time. I was impressed beyond expectations!! Thank you David”
11AM - 7PM
1536 Golden Gate Plaza, Cleveland
Mattress Stores
“Ben Halton did an AWESOME job helping me with selecting my furniture and getting everything purchased. Brett the manager was a big help at the end too!! Ben was funny and personable and made the experience so much easier and less stressful. He was very nice and genuine as well and that’s something I truly appreciated as well. I most certainly will be back in the future for more stuff lol!”
“Good people, good products, good service and great deals! I highly recommend you check them out in Collinwood before you go spend thousands at all the other places in town!”
“Just got my furniture delivered by Aisha and Curtis, they are two of the most professional and polite individuals I have ever met in Cleveland. Not only did I get a pretty good deal on a king size mattress with the platform but I also got a five drawer chest . they were on time with the delivery and they also assisted me and bringing the furniture up to my unit. Aisha want above and beyond and came back to my unit to help me with the installation of the knobs.”
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“Very professional. This will be my second time buying from Northeast Factory Direct. Basically used them furnish my home. The delivery professionals are efficient as well. I highly recommend!”