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“Jed and Kathy were very warm and welcoming. They’re both personable and took their time helping while also allowing us to roam around and make our decision. Very happy with this location and we will be back anytime we need furniture and appliances.”
“Our experience was wonderful! We tested several mattresses until we found the perfect one and will be back to get adjustable frames for Christmas! Camille was an absolute joy to work with and she made our experience really enjoyable. Would highly recommend her for top notch customer service and professionalism. She is a joy and we laughed and smiled the entire time as if we were old
Friends ~ The Crumpton Family”
“Excellent experience! Huge selection. We bought 2 great mattresses that we are enjoying every night! The staff went above and beyond to help us find the perfect mattresses and then helped us strap them onto our roofs!! Will def return next time we need a new mattress!!”
“Walked in to buy a matress with a few options I looked up on their website. I was assisted by Anthony, a nice and professional guy who help me tried a few and made the order in about 15min. Delivery was on time and satisfied.”
“My husband and I visited this store for the first time and was highly impressed. Ms. Delores greeted us with warmth and really helped us with kindness and patience. The furniture was high quality and reasonably priced. Ms. Delores helped us make great choices and we came in to overhaul and update our living room and we did just that! If you go be aware the prices are amazing, you definitely can redecorate your home as we did on a budget. Everything about this store and experience was beyond my expectations. I will be shopping here from now on and, recommending them to my family and friends.”
“Having walked into Fish Furniture randomly after looking for the perfect recliner to fit specific needs. I found the chair thanks to very knowledgeable sales person. It was a little more than I wanted to spend but fits each need i have. Excellent service”
10AM - 7PM
34700 Vine St Ste 200, Eastlake
Mattress Stores
“Steve was extremely helpful. He made sure we found the right table for our needs and answered every single question we could possibly have. Next time you need a new dining set or couch, come here and ask for Steve. You won't be disappointed.”
“The staff is friendly and very knowledgeable. They did not push me to the most expensive product. Instead the major and what felt the best. I have a previous Tempur-Pedic bed that lasted 20 years. This time I'm getting a little bit of an upgrade with an adjustable base.”
“Staff was very friendly and accommodating. We ended up exchanging a product for a less expensive one and the refund was processed with no issues. Due to the great customer service we plan to buy our bedroom set from NE Factory direct as well.”
“Great experience from start to finish at Mattress Showcase in Willowick! Jessica made us feel welcome and invited us to test any and every mattress we wanted to try! There were many to choose from, and she didn't rush us! She gave us a lot of detailed info about each mattress we liked, and answered all our questions. Though it was later in the afternoon when we shopped, she arranged for our delivery the very next day! The two gentlemen who delivered our mattress and springs were great! They arrived exactly in the time frame we were given. They were so competent and fast despite the fact that the rooms in our home are small, and getting large items in and out is no easy task! They were kind and gracious too. We were very satisfied with our entire experience. Prices were reasonable for good quality mattresses. We got a Spring Air and love it!”
“The best shopping experience. Shopping for high ticket items is stressful, shopping for a mattress is no exception and in addition it's pretty awkward. Striking a balance as a salesperson as informative but no pushy, welcoming but genuine - that's all really tricky. Cassidy and the environment of this store did all of these to the highest standard. Cassidy's training and expertise allowed them to create a space where we could ask questions but not be pushed. The overall environment Casper has designed allows you to try the mattresses in the least awkward way possible. I didn't know it was possible but somehow Casper and Cassidy made the dreaded thing on our to-do list enjoyable. Thank you!”
“David was great. A very personalized experience - a lost art in many places. Looking forward to the mattress arrival - will update review if not 5 stars thereafter. Should be great!”
10AM - 9PM
1536 Golden Gate Plaza, Cleveland
Mattress Stores
“Sheila my salesperson was amazing !!! Tee the store manager and Akeela the Acima rep were all very professional and knowledgeable. I will be referring my family and friends .”
“The staff was patient and knowledgeable. They helped me choose the perfect living room set without any pressure. Very happy with my purchase. Family own store great people 👌”
“Today, my husband and I went to buy a new mattress. We already own one from the Original Mattress Factory; we love it. We entered knowing that we'd purchase a mattress today, but we did not expect such an excellent, warm, enthusiastic salesperson, Samantha. She was great! She explained the different types of firm mattresses from the coils to the warranties to delivery and set-up. The entire experience was excellent because of her!”
“Just got my furniture delivered by Aisha and Curtis, they are two of the most professional and polite individuals I have ever met in Cleveland. Not only did I get a pretty good deal on a king size mattress with the platform but I also got a five drawer chest . they were on time with the delivery and they also assisted me and bringing the furniture up to my unit. Aisha want above and beyond and came back to my unit to help me with the installation of the knobs.”
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“Very professional. This will be my second time buying from Northeast Factory Direct. Basically used them furnish my home. The delivery professionals are efficient as well. I highly recommend!”