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March 2024 by Ashton Morris
Horrible, the guy gave my like half a ounce of rice, and found a band aid folded up in my food, not lying
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February 2024 by Camron Lara
Order a chicken bowl and all the chicken was burnt
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January 2024 by Pamela Cooper
It was my first time eating at Chipotle.For me, the food was way too salty. I was unable to eat it.
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January 2024 by Justin Hovan
Every time I end up going it's super busy and there's never a wait, All the staff just does such a good job. Thanks for coming to Fairborn!
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January 2024 by Eri
Came in at 7, didn’t get my food till 7:30. Very long line, they were out of steak, cheese and basically everything. They did not make people aware of this and just let them stand in line. Food area was very dirty.
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January 2024 by Rosemarie Walton
They ran out of cheese at only 7 pm and let everyone wait in line for 15 minutes before they told anyone they were out of cheese!
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January 2024 by Mark W
It's 7 oclock and they were out of steak, chips, and sour cream.
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December 2023 by SoulJunkee
Chipotle is always better if you go in and order in my experience. This one is no exception. Wonderful staff and great food.And it always smells so good inside!Vegetarian options: The menu has sofritas which is a soy meat substitute. I have never tried it, so I can't comment on if it is good.
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December 2023 by Christopher R.
I ordered online, specifing pickup for the Chipotlane (A Drive thru for online customer orders only - I've never had a problem with this method of pickup before) I also waited to show up for the pickup a reasonable amount of time to ensure that the order would actually be ready for me when I got there When I arrived, I waited at least 20 minutes behind a car that was right at the window. There was no service provided to this person waiting the entire time. Eventually the customer got out of their car and started knocking in the window. At this point, I decided to call the establishment since I was stuck in the Chipotlane, to see what was going on. The employee said they were having a problem with their quesadilla machine. Now I've seen this done at other establishments like Chic-Fil-A, but the business should have asked the person waiting for so long to go and park and they'd bring their food to them when ready, or have the customer park and go inside and wait, or have them go back around and get back in line since their food wasn't ready. Multiple customers including myself, got stuck waiting in the Chipotlane for their food to get very cold because the business let this person sit at their window for 15+ minutes. There were a lot of ways to solve this problem, yet the business did nothing. Highly Recommend that when a customer's order isn't ready, and they're just waiting and holding up other customers who have completed orders waiting, to ask them kindly to get back in line, go park in the parking lot and wait, or park and come inside and wait. For the business: Tell a customer to go and wait somewhere else if their food isn't ready. The Chipotlane is supposed to be about speed and convenience. For the customers: If you've ordered to pickup at a Chipotlane, don't arrive until you know for sure that your order is ready. (Check your App!)
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December 2023 by Floyd McNutt
Catering to go. Everyone loved it. They were just finishing the order, so we knew it would be good.
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December 2023 by Shawn Suter
This would have been 5 stars, but tonight really bothered me. Usually this place is great about portions, people are generally kind, and it's very clean. Tonight did not meet that. It was clean, but the staff... well, one in particular, got me to leave. I was sitting in line, and the poor guy working the beginning of the line, really looked defeated. I assume he was a trainee. I get it though, learning something new, it's busy, it's easy to look down. After a few minutes I understood why he looked so defeated. The guy training him seemed off. He kept stepping over him, giving frustrated glances, etc. After a while though, the guy just swung open the thing you all heat the tortillas with, yanked out the tortilla, and yelled at the guy "What are you even doing?!" and tossed over the tortilla and just took over what he was doing. I can deal with shortages, long lines, waits, even people that are just not in a great mood. That being said, I'm not going to spend money in a location that has staff berating other staff. As a business owner myself, if a member of my staff treated another like that, they would immediately be in the unemployment line. I feel terrible for the employee.
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December 2023 by Erin Andrade
This location is great! The employees are always friendly. The food is always fresh. We eat here at least once a week. Thank you to the staff at the Fairborn, Ohio location. My family and I appreciate your great, fast, friendly service.
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December 2023 by Kevin Leach
Was just in there. No white rice. No chicken. WTH. I just thank you and walked out. Most people eat both of those. Won't go back. That was a big waste of my time.Updat...been there twice now. Same thing. No white rice!!! This is at lunch time even. Never going back now. Ill just go up one exit and get it there. They always have everything.
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December 2023 by Stephen Burton
Coming at lunch time I expect a well stocked table with fresh food. No fajitas, old pan of rice with 1 serving. Steak was dryer than a desert. I had to go with asada bc it wasn't as overcooked and dried out. Definitely not a shining star of this franchise.
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September 2023 by Corey Russell
We are 0 for 4 coming here with the customer service being horrible and our bowls only being filled up halfway with the wrong stuff.
