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March 2024 by Gloria P.
Store is well maintained. Across the board Kroger doesn't listen to their loyal customers. Customers have are still complain about the lousy, tasteless new fried chicken. It seems Kroger rather uses death ears to push this tasteless mess. Previous fried chicken was great. Why try fixing what's not broke! It's a slap in the face to loyal Kroger fried chicken consumers. Springfield customers also dissatisfied the whole area has been ignored! Kroger Executives listen to us please. Fried Chicken is America's not Asian fusion! Respect that please!
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February 2024 by Jennifer Frisch
Getting really tired of taking time to place a click list to order, only to have it not ready on time. I'm just about done with this store.
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February 2024 by Nora Reyes
Great selection fresh food ?
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February 2024 by Rachel Stewart
Countless times have I gone to get my groceries and they tell me my order isn’t ready at least 4-5 times and then also call to tell me right before my time, that they can’t get my order done that day. So like probably 8 times. Today I literally drove 30 mins to get there in the snow for them to tell me they have not started my order. It took me over an hour to get back home because of the snow getting so bad. That is awful customer service. They need to just get rid of pickup as an option since they can’t do it correctly. Management needs to be checked on this as well.
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February 2024 by Dana Bowling
One thing I dont like is: Not enough cashiers!!!! Please hire more!
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February 2024 by Meredith Kramer
I have waited several months to write this review hoping that things would change. Used to be one of the best grocery stores in the area, it is still well stocked but the service is terrible. Would recommend other grocery stores that will actually staff or will staff with people who care (saw one customer wait over 10 minutes in self checkout before the attendant noticed which at the time all but one of the lanes was calling for their attention and none had been addressed). No lanes were open except self checkout so customers has no other option but to wait on delayed responses. It now takes between 30-40 minutes to check out in non peak hours. For a store that already has higher costs on goods need to be able to have better service to offer customers.
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February 2024 by AMy Hart
They are the worst run Kroger in Dayton and Cincinnati. I have been shopping at Kroger for 30 years in Cincinnati and Dayton and Fairborn sucksUpdate: Still have issues with maintaining inventory. Did have a great sale on Doritos and Soda for Super Bowl
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February 2024 by Zenaida Flanagan
I like to shopping in Kroger
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February 2024 by David West Sr.
One register open. Customers backed up. Self checkout backed up. Lined up at both ends. Unexcusable!!!!! 6:45pm
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February 2024 by David Walton
Never have the sale items in stock. Lines backed up into the aisles and 8 lanes are turned off. Very poorly ran store.
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January 2024 by Ashley walton
Poor customer service. The fresh fruit is no good I bought some couple different times and they wasn’t good they was old and stale.
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January 2024 by Erin Gregory
I Italy don't have any issues at this Kroger. Their service is good, their employees are kind. However we noticed there are some items that are marked Gluten Free by Kroger and the items are not gluten free. One item would be Jenny's Ice Cream. It says on their package that they are gluten free as well, however it also says that their product is made in a factory that processes wheat and there is cross contamination. We trusted the Kroger "gotten free" label and my partner, who had celiacs disease, got incredibly sick due to the cross contamination in the ice cream. Please please double check gluten free products and make sure they are truly gluten free before labeling them as such. You can put someone in the hospital.
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January 2024 by Rebecca Angel
First before I get into why I just gave this store one star, I want to say that there are many very nice and helpful people working there. My problem is with the store manager. For the second time in just over a week, I went for a particular kind milk and it was not stocked. I asked a young man employee who was stocking other milk and he graciously went into the back but told me there was none back there. I was particularly upset as this was the second time in a little over a week that I had been there for that item and it was not stocked then either and I had been sick for the past week and went there primarily for this particular item. But I decided to go ahead and shop there since the Beavercreek store is a little trip for me. But then, I could not find the second item on my list in the frozen food section. There were a lot of empty shelves as is too often the case in this particular store. I was not shopping in off hours. It was around 2:00 pm on a Friday afternoon. So, not feeling well and angry I decided to complain to management. I explained why I was upset and all I got was excuses about this and that and that she would talk to her dairy manager. But that was it. She did not call him up, she did not apologize for the inconvenience or offer to help me know when I might be able to find the item and when I said that I could probably find it in the Beavercreek store, she looked annoyed and sarcastically said "Have a nice day, Ma'am and walked away. Her attitude and lack of customer service skills angered me more and as I was walking away and she was waling away our backs to each other, I said to myself howI felt about her. I did not say it to her face and I did not expect that she would hear it. She chased me down the aisle as I just tried to ignore her but she would not stop, saying that I could not call her that. Which, actually, I have the right to do. I explained that I did not call her that to her face and I was saying to myself but she would not listen and told me to get out of "her" store which I was very happy to do. She, obviously, does not have the right temperament to deal with a dissatisfied customer and I will not shop there anymore. I ended up going to Fresh Thyme which is not as far as the Beavercreek Kroger and had, as usual, great customer service and fully stocked shelves. But even though I didn't drive to the Beavercreek store I'm pretty sure my assessment that store being better than the Fairborn store is correct.
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January 2024 by C P
Don't use their pick up service. They consistently (every week) either give us something wrong or crush bags of chip under bottles of water when they're loading. The best part is, you don't know until you're home. I recommend going down the road to the Beavercreek store.
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January 2024 by Valerie W.
Well-maintained, fully-stocked "super center" with some goodies I don't think I'll EVER find in my Kroger back in Springfield. AND... If you wander in on a Friday, let the music (LIVE BAND when I was there a while back!!) lead you to the liquor section/bar that was HOPPING!!! Surprising (to me, anyway...) there's a HAPPY HOUR at this Kroger!! Not an empty seat in the "house," and it looked like quite the party!! What a great idea, I'd go often if I lived closer, AND get my (tipsy) shopping done for the weekend as well!! I'm sure this is going on in other, more... HAPPENING areas, though I don't see it ever arriving here in the "Field of Springs." I'm not much of a drinker, really, but I think this is a GREAT idea, AND a FINE grocery shopping option if you're in the area...