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January 2024 by Clayton Cates
Our old Autotrol water softener hadn’t been working correctly since we moved in. I should have called Leroy and team sooner. He rebuilt my softener and saved my family some money in the process. So happy to work with a local company and will use them in the future. It’s been a few months since the repairs and everything still works great. Very pleased customer!
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December 2023 by Jason Blackford
The owners of Muir's are very professional. I called to inquiry about the causes of low water pressure within the home, and if a softener could be the cause. Over the phone (at no charge), they helped me identify probable causes of the issue and told me what could be done to solve the problem. I scheduled the appointment, and when they came out, they walked me through how the system worked. Not only did they solve my problem, they did so speedily and with great kindness all at a very reasonable price!
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December 2023 by Billy D
LOVE this family-owned company! Have been dealing with this company for the past three years--they (Leroy and staff) have always been beyond wonderful in all aspects--knowledge, interity, friendliness, punctuality, quick appointments, etc.
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October 2023 by BEKI RYAN
Leroy was very knowledgeable and taught us how our softener worked and adjusted our settings to make it work optimally. He was kind, punctual, and affordable! His very presence in the kitchen somehow made my refrigerator door dispenser work again! I'm not saying he's magical, but I'm not saying he's not either! It was a great experience!
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April 2023 by Michael J
Fantastic customer service and they arrived exactly when they said they would. They were very fairly priced. I would definitely recommend.
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April 2023 by Michael J
Fantastic customer service and they arrived exactly when they said they would. They were very fairly priced. I would definitely recommend.
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June 2022 by Alec Vancil
Had a great experience with this company. Very professional and knowledgeable. We just recently bought our first home and we have well water. The technician explained everything to me about our water treatment system and how to program the softener, along with the iron filter.I will definitely be using this same company in the future for all my water and filter needs.
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February 2022 by Shari L
I have been having problems with the water not being soft. So, I called 3 companies to come out and take a look at the softening system. The first company said it was a disposable unit and it was $1390 to replace it. The second company said it was a disposable unit and it was $1600 to replace it. The third company was Muir's. He looked at the unit, said it was a disposable unit but asked questions and took the covers off. He set the unit to run, and told me it was working as it should. He tested the water and told me he saw the problem. The house has 2 bypass valves for some reason, and one was set to bypass. The service man turned the bypass valve the correct way, retested the water and I have soft water. They have my business! He didn't even charge me a service call. Knowledgeable, courteous, honest, I was impressed.
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February 2022 by Shari L
I have been having problems with the water not being soft. So, I called 3 companies to come out and take a look at the softening system. The first company said it was a disposable unit and it was $1390 to replace it. The second company said it was a disposable unit and it was $1600 to replace it. The third company was Muir's. He looked at the unit, said it was a disposable unit but asked questions and took the covers off. He set the unit to run, and told me it was working as it should. He tested the water and told me he saw the problem. The house has 2 bypass valves for some reason, and one was set to bypass. The service man turned the bypass valve the correct way, retested the water and I have soft water. They have my business! He didn't even charge me a service call. Knowledgeable, courteous, honest, I was impressed.
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January 2022 by First Last
Honest and professional service! Had a great experience with this company. Steve was thorough, honest and knowledgeable. I also appreciate their answering/scheduling service. Will be back.
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September 2021 by Bob Kennedy
Leroy installed water softener at my daughters house. He did a great job very knowledgeable . I highly recommend quality softener, good price, and good service.
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March 2021 by Ashley Ward
Leroy was friendly, on time, and very knowledgeable. He taught me how to use all the settings on my water softener and what to do if I have the same problem again. They are definitely experts on water softeners. I would definitely recommend them and will use them again in the future.
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November 2020 by Pam Allen
I have had a water softener for two years now through Muirs. It’s nice to keep the money in Fairborn and not with the other guys!!!The guys put salt in when I need it and that’s just HUGE for me since my water softener is in the basement and I’m OLD!Yep, it’s only MUIRS for me! Shout out to Shelda for Putting the ♥️ In H♥️METOWN customer care!
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September 2020 by Connie Gibson
Bought our water softener here great people. Great Service
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December 2019 by Bruce Kramer
First met Ed and Shirley shortly after the US Air Force brought us to Fairborn in 1985. They were fairly new in their business, which grew and flourished in the coming years, due in part to their very warm and welcoming way of treating folks -- whether regular customers or just someone stopping by. Later, after I'd retired from the USAF and gone into business -- technical repair and remodeling/construction (licensed electrical, plumbing and HVAC) -- although able to install & service water conditioning equipment myself -- I soon realized that Ed, having the years of troubleshooting experience, and also very particular and caring about his customers, was the one to refer folks to! Ed was more than willing to coach me, but then I much preferred doing electrical work and troubleshooting, then "plumbing" repair. I did it in my new construction and remodeling and certainly did plenty of repairs.... but when it came to someone wanting water conditioning equipment, I'd recommend Ed and Shirley as the ONLY way to go! I can't remember ever hearing anyone bad mouth them -- they're just great people. And since Shirley's passing a few years ago... and Ed "slowing down" -- you deserve it Ed! -- ALL I hear are still GREAT comments about their service! You taught them well Ed! In this day and age of big business, box stores, and far too many fly by night "contractors" that are more concerned about getting your money and NOT there for followup service, Muir's IS the ONLY way to go in the greater Fairborn, Ohio area! Thanks Ed for your friendship and help over the years!
