Rent-A-Center has received mixed reviews from its customers, highlighting both exceptional service and areas needing improvement. Many customers praise the friendly and professional staff, particularly at locations like Fairborn, where they experienced outstanding customer service and timely deliveries. One customer noted the helpfulness of employees, who went above and beyond by assisting with carrying items to their car and ensuring a welcoming atmosphere in a clean and sanitized environment. However, some reviews pointed out significant communication issues, especially regarding pickup appointments. A customer expressed frustration over multiple failed attempts for the pickup of a recliner, citing a lack of proactive communication about delays. This customer felt that the store should have informed them earlier about staffing issues that affected their scheduled service. Despite these challenges, some customers value features like the six months same as cash option, indicating that there are positive aspects to the rental experience. Overall, while many appreciate the friendly service and timely deliveries, there is a clear need for improved communication to enhance customer satisfaction during the pickup process.
I’m not sure if I’m rating the store, the app, or the company but I’m a returning customer so they’re doing something right. My favorite part is the 6 months same as cash that’s-a huge help!
February 2023
I’m not sure if I’m rating the store, the app, or the company but I’m a returning customer so they’re doing something right. My favorite part is the 6 months same as cash that’s-a huge help!
October 2022
I love them. They are always so helpful then you Janay!!!
