-
June 2023 by Denise L.
Horrible! Friday nights get. Holiday weekend. Lines out the ting yang. No baggers- only 4 regular checkout lines open. And empty shelves!
-
November 2022 by Joe N.
This is without a doubt the nicest Kroger location I've ever visited. The store is huge and generally very clean. The floors are always polished and shining, the produce department is usually well-stocked with quality produce, and the deli appears to be clean and sanitary with a nice selection of meats and cheeses to choose from. During my visit on Nov. 9, I waited at the deli counter for almost 30 minutes before it was my turn to place an order. It was approximately 2pm and only one employee was working in the deli. At first, I was very annoyed by how long I had to wait, but by the time it was my turn, I felt sorry for the deli worker. She was doing the best she could by herself and kept her cool with numerous customers waiting to be helped. Usually deli customers must take a number and wait for their turn, but the number dispenser has been missing for more than a month. It's not easy to keep track of who was waiting ahead of me and who arrived after me. The deli worker apologized for the wait and was sweet and professional. I've heard that they simply cannot get people to work, so she is stuck trying to cover the entire department herself. There are certain areas of the store that are roomy and easy to navigate while other areas of the store have numerous large displays in the middle of the aisles making it a complete cluster! The customers tend to be rude and have a sense of entitlement, so they block the aisles, take their good old time, cut in front of people, and don't respect the personal space of others. Society today...My biggest complain about Kroger is their weekly featured saving items that require the customer to select digital coupons in order to get the sale price. I successfully select the coupons and meet all of the requirements in small print, but I always get cheated. I hear this from many people. It is difficult for the elderly as well especially if they do not use a smart phone.
-
September 2022 by Monica Chapa
The worst grocery experience ever at Fairborn Kroger. Management needs to step it up. I will never shop there again. 3 cashiers on a Friday with lines down the aisles, frozen food thawed before getting through the line and new workers untrained.
-
September 2022 by April Nicole
Had a order pick up from 4-5, when I arrived at 4 I was told my order wasn’t ready. Came back at 430, no one even came to my car until I stopped them. Spoke to the manager at 5 they said someone was still shopping for my order! There are probably 15 cars waiting for their orders. I finally just canceled my order after waiting an hour and 15 mins. Will never come back.
-
July 2022 by Rebecca Boyd
We waited this evening for 20 minutes for a self checkout line. Then the store closed it. So we were forced to go to the back of another line and wait 35 more minutes. Two people were selling lottery tickets. Only two lanes open plus one self checkout. We will now drive an hour to go to Dorothy Lane Market. Plus must of the 10 things we needed we sold out ! Kroger lost two 30 year customers tonight!
-
September 2021 by Kenny R Cox Jr
Slow, understaffed and accused a woman of stealing NYQUIL because they took a picture to see which one to buy her brother!!!!
-
August 2021 by Tiffany Knapp
Worst customer service at the pick up. I waited for over an hour to get my groceries and then they forgot to give me my complete order. When I returned to get my order, they basically lost it and had to re-shop while I waited for another half hour and it still wasn’t correct.
-
March 2021 by Steve G.
This pharmacy is terrible. They only have partial fills many times and never notify you of anything being out of stock or that something is ready for pickup. You go back when it is supposed be ready and sorry but it just did not show up today, try back Friday. These are not specialty medications but common drugs. Not controlled or anything like that. Their prices are good but they just can't get it together like a place such as Walgreens or CVS. No one wants to have to go back to a pharmacy multiple times to get a prescription filled. Kroger should stick to groceries
-
January 2021 by Elise W.
Do not order delivery. It's been months. Instacart never refunded the order they promised after my food was missing, i was charged for items I didnt purchase, and what wasn't was damaged. That anyone can lack the kindness to hand a customer a smashed loaf of bread is beyond me. I also paid for items I didn't order such as dog food when I don't have a dog and folgers coffee when I not only can't have coffee but would never drink folgers. Kroger customer service doesnt help with it. They tell you you can't even return products you purchased from kroger through delivery because it is through instacart. Absolutely disgusting service. Sorry... because the rest of Kroger is great. There's just no other way to review the delivery service and Kroger's lack of accountability to it.
-
December 2020 by Victor J. Montgomery II
Horrible Horrible selection - Based on my list of 31 items - Kroger was OUT - LITERALLY OUT of 17 items. Unreal & disappointing - I’ve been shopping at Aldi’s as they are NEVER out of items & 60% cheaper. After today’s visit - I won’t be back.
-
October 2020 by Jason Wibel
It’s so stupid how gullible people believe in Covid and freak out and buy way more than they need. Unbelievable the rudeness people have. Evidently they’ve never been in a third world country.
-
October 2020 by Lynda Love Highlander
Every Saturday morning there is only one cashier and the line goes down the aisle. It’s ridiculous. When I ask for another cashier all I get is “well I just came in.” Lame Kroger. Do better.
-
August 2020 by Laura Sherwood
Poor Customer Service. Needs more cashiers. If the store is about to close I should not be kicked out of the line and told the store is about to close it closes at 9. I'm trying to get out of here by 9. Why would you close down the cashiers 8 minutes before the store closes and have your customers get in longer lines to be there longer? Doesn't common sense tell you that if there are people in line and the store is closing you check them out so that everyone can go home?
-
August 2020 by Tiffany Lynn
I’m about done with the click list at this place. 2 weeks in a row they didn’t put things in my order, granted I didn’t get charged, but if I ordered it I obviously wanted it! Today was my final straw.... I ordered 4 cucumbers and only got 1, our watermelon container was broken and juice went everywhere, and they gave me the smallest zucchini’s possible! I’m in a wheelchair and can’t shop alone, so this was an amazing option. I’m going to have to go elsewhere I guess.
-
May 2020 by Britny Wrench
My other half calls me yesterday after leaving Kroger... i was livid.