KeyBank is a bank that offers friendly and helpful service at its branches. Customers appreciate that the staff know them by name and are always ready to assist with any situation. The tellers at the Fairfield location are especially praised for going above and beyond to help customers. Many users have had positive experiences after switching to KeyBank, noting that they have been very happy since doing so. They trust the bank and recommend it to family members for saving and banking needs, as they have not encountered any problems over their years of use. However, some customers report frustrations with the customer service over the phone. They describe the 1-800 customer service team as unhelpful and difficult to deal with, often putting payments on hold or making it hard to complete transactions. One customer had to visit the branch in person after multiple failed attempts to pay a bill over the phone, and praised the branch staff for resolving the issue quickly and with a friendly attitude. In particular, a branch employee was described as friendly, accommodating, and capable of making customers feel at ease during tough times. Another employee was recognized for excellent service, humor, and helpfulness, which made a stressful day better. Overall, KeyBank’s branch staff and local team are highly valued for their personalized service and dedication, contrasting with the less satisfactory experience with the customer service hotline.
Call to ask about a change of address for my account. My questions were answered correctly. I went in to the branch the change was done in less than 10 mins.
April 2023
(Translated by Google) The best bank in the world(Original)El mejor banco del mundo
March 2023
I’ve had problems with banks in the past but since I started using Key I have been very happy. They know me by name when I walk in and are always ready to help in any situation. The tellers at the Fairfield location go above and beyond.
