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“GEFCU contacted me after I commented that I had just renewed a CD 2 days before at a lower rate. They very graciously updated my CD to reflect the better offer. I have been with them for many years and appreciate the better deal.”
11:00 AM - 3:00 PM
6325 S Gilmore Rd, Fairfield
Banks
“The staff at this location are very welcoming and helpful. I was there to deposit a check and in normal conversation the banker listened and offered pertinent services and opportunities. She even went the extra mile and worked through the pros and cons of each option and made recommendations accordingly. Beyond that she quickly and efficiently assisted me with all my banking needs and I left accomplishing everything I had set out to accomplish. Also, the fact that this location is open until 7:00 p.m. really helps me address my banking concerns without having to leave work extra early.”
“Visited this location for the first time with a complicated task. Andrea worked with me to help me cash various bonds that had been saved for years, and paid great attention to detail. She was able to walk me through the process precisely and gave a great customer service and experience.
Would recommend this location.”
“I want you to know you have an exceptional employee, Linda Standsberry in your Customer Consultant Group. Her calm, patient manner and knowledge was a great help to me. I would like to thank her personally and let Aur Group know they have an outstanding employee who cares and goes beyond customer service. Such professionalism is rare now a days. Thank you again Linda for all your help with the guardianship and estate for my aunt.L. Bruce Keith”
Open 24 hours
4601 Dixie Hwy, Fairfield
Banks
“they don't Charge me any fees so if you're going to bank through First financial I suggest that you go through that bank so that they don't charge you fees just my opinion and it's super close to my house I live on St Clair so it's in walking distance so it is the perfect ATM for me! you could go to speedway or Walgreens where they want to double charge you and charge you $5.25 but I would not suggest that.”
“I moved to Fairfield 7 years ago and this branch has been my primary branch since. I am greeted every time I visit, the entire staff is just wonderful. A very special shout out to Ms. Margaret, she was the first person I came in contact with from day one at this branch. Margaret has helped me many times, she greets every customer she sees.
She is absolutely the best in taking care of you.”
“Moved my savings here from 5/3 after realizing I’m only getting .01% at 5/3 on my money. I can earn more for my money at Union Savings. Also enjoy the community bank aspect vs the bigger corporate bank sales tactics!”
9AM - 12PM
5000 Dixie Hwy, Fairfield
Banks
“This is going to be a very honest review. I don't even bank with KeyBank but my husband has a credit card through them. Let's start with the bad and end with the excellent. The 1-800 customer service people suck. My husband was being hospitalized for some time and I called to pay the monthly amount. Even though I knew all my husband info, had the card in my hand, they would not take my payment, put on hold mulitple times, finally they speak to my husband, he tells them it's all good. 47 minutes later, after giving my ss#, BD & cell number, they let me make the payment and said no problem for next month. Next month (still suck), I would not allow me to make a payment & I only wasn't making a payment I was paying it off of a couple thousand. 45 minutes later, I hang up on 1-800 #, drive to this branch and walk-in the lobby and just say "ok can someone please just take my money? I'm sorry but your 1-800 # sucks and all I want to do is give you money? NOW EXCELLENT PART: Tonia Plair came out from behind her desk and goes up to the front counter and so friendly and accoumidating as if I was at her house stopping by for coffee, and took care of everything and even made me laugh during a time my husband was very bad and was a tough day for me. Love this woman, needs a promotion or a raise, both would suffice as well! 3rd time to make payment, can't find Tonia's card, call branch. Carson Vrzal picks up. I had to take him back to a far away land of one month earlier. Excellent customer service again, great attitude and sense of humor, gave me the payment info and all end with my world a better place today! He saved me the the 1-800-suck customer service team - if that's what you call a team because it takes - "Individual commitment to a group effort - that is what makes a team work, a company work, a civilization work" - Vince Lombardi once quoted. Tonia, Carson and the inside team at this branch are the 1-800 # chaos coordinators, and they rock in my eyes!”
9AM - 12PM
4079 Hamilton Cleves Rd, Fairfield
Banks
“I have been a us bank member until I recently got married. I was not looking forward to transferring everything to a new account but First Financial made it so easy. Everyone was really nice and willing to help.”
“I love them. They have the best customer service, and are very friendly and helpful to any need possible. Would personally like to thank, James Wells, for being a great account manager.”
“If you transfer money from one account to another while in the bank. Pay attention to your statement. They will charge you $6 for a phone transfer. Other than that I've never had any problems.”
“I was having a problem depositing a casher's check. I called and talked to Michael Keene and he was so helpful! the issue took me a week to figure out, but he solved the problem in one phone call. He even gave me a receipt for my superiors in an email. A big shout out to Michael!!”
“Just want to give a shout out to the wonderful staff at this location! They went above and beyond today . Erin is amazingly efficient and knowledgeable and caring . Looking forward to conducting business here !!”
“I love Ingrid!! She was extremely personable and helpful! She made me excited about learning some new skills on financial literacy. I’ve never been more happy to not spend money lol!! She was knowledgeable about the process of opening my account, about different types of accounts and the amenities that come with them. Ingrid is definitely a keeper!! She brought a certain level of customer service that’s rare during these times. I appreciate her dedication to banking more than ever!”
“I never really go inside much because it tends to be crowded the times I can get there around lunch or right before they close (only reason the rating isn't a five). If I get a chance to go inside the tellers are always nice and some are bilingual. I like to use their new ATM furthest away from the building for depositing checks and cash.”
“I love this new location for Fifth Third at Jungle Jim's it is a little inconvenient some hurts their last location that was located inside from the construction that's going on. It's very nice and very contemporary put lots of animals pictures that represent the jungle at Jungle Jim's it's really nice and nice quiet as can be right now.”
“Never!!!!!! I have ever been disappointed with any visit I have had with Chase Bank....Every one that is currently working there have been very helpful and very friendly to me....My issue is with some of the customers not being prepared to do their transaction's once they are at the counter.....Been known to have to wait a good five or more minutes while the customer finish their transaction... Should that be a on going situation I feel like Chase should have a special line for people who have no ideal what they are doing.. Just sayen. I go prepared for what intend to do thinking it might be another short trip in and out. Not stand in line waiting on another person NOT THE TELLER. to figure out why they are even there for... Call me what you choose don't really care just only wanting to run get my business taken care of quickly like it should be done.. Use to happen at another bank years ago...”
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“Thank you Telhio Credit Union in Fairfield!! The banker Dan was extremely helpful, professional and compassionate. He went above and beyond to make my experience a great one! I highly recommend Dan and Telhio!!”