“Here's We were traveling from Michigan to Ohio when we started having car troubles. Unfortunately, we had to turn back, but the situation became even more stressful when multiple repair shops either overcharged us or refused to help.
Then we found this store, and it was a completely different experience. He immediately understood our situation, fixed the issue in just five minutes, and didn’t even want to charge us! His kindness and honesty were truly rare to find.
If you ever need a trustworthy mechanic who genuinely cares about helping people, this is the place to go. Highly recommend!”
“Great team, they quickly diagnosed a presumed transmission issue in my Ford Escape that another shop could not solve. They had my vehicle back on the road for a fraction of what I expected, highly recommend!”
“Needed my 2003 honda accord transmission rebuilt. Cost was very reasonable, no attempt to upcharge. Wendell explained what was needed, service completed in a timely manner. They do it all, not just transmissions. I'll refer family and friends”
“Thank you for patching my tire at the last minute before close with no appointment!!! I was scheduled with Mr. Tire on Nilles Rd at 6 pm, but no technicians were on site when I arrived. I called Uriel’s at 6:30 pm, and they told me to come in. By 7 pm m tire was patched!!! Everyone was very friendly and they really helped me so I can get to work tomorrow! Go see Uriel’s when you need fast and friendly service!!! I highly recommend them!”
“Family owned and operated, "I recently had a fantastic experience at dixie Automotive. The staff was knowledgeable, the service was prompt, and the prices were reasonable. I highly recommend them for any car maintenance needs!"”
“I had an incredibly stressful experience at another Xpress Pro location (Colerain), where I went in for a tire patch under warranty and left feeling frustrated and unheard. While inspecting the tire, a corroded lug nut caused a stud to break. I was quoted over $660 for a hub bearing replacement—even though the issue stemmed from a previous faulty install on their end. I refused to pay. To make matters worse, I was told I’d have to drive away with only four lug nuts since, which I knew was unsafe.
Thankfully, everything changed when I called the Fairfield location and spoke with Brian. He truly listened, showed compassion, and took immediate action. He contacted leadership on my behalf, and the District Manager got involved and resolved the issue professionally and fairly. I felt heard, respected, and safe—something I didn’t get at the other location.
A week later, I noticed the patched tire from Colerain location was still losing air. I called again, and Brian and Christian had me come in right away. Christopher (Big Red) quickly diagnosed the problem: a missing tire stem cap, something small but critical. They replaced it immediately and had me back on the road in minutes.
Both times—July 9th and July 17th—the Fairfield team handled everything with care, integrity, and a level of service that has earned my trust-- I even spoke to another customer while waiting in the lobby who said her experience was great too. This is now my go-to location for all future xpress pro service. Thank you, Brian, Christopher, and Christian, for turning a stressful situation into a great experience.”
“Dave is a top notch mechanic! I'll be back! Honest, and doesn't try to push any repairs that aren't needed. Dave lets you know what you need and when you will need it!”