Sephora offers a welcoming shopping experience that celebrates individuality and beauty. Customers appreciate the impressive selection of products, including popular brands like FENTY BEAUTY, Drunk Elephant, and Tatcha, as well as affordable options from Sephora Collection. The staff is consistently noted for their kindness and helpfulness, making each visit enjoyable. Even during busy times, team members greet shoppers promptly and assist them with their needs. Notably, the staff at the Fairlawn location received praise for resolving issues that other support channels could not. Customers recommend booking makeup sessions with knowledgeable employees who enhance the shopping experience. For added convenience, Sephora provides options for quick in-store or curbside pick-up and same-day delivery. Overall, Sephora is recognized for its excellent service and commitment to customer satisfaction.
I came in to Sephora at Summit mall after losing my make up bag. Many of the products were no longer offered. Hannah was so helpful and fun! She foundation matched me in 2 minutes more perfectly than other consults I've had. Hannah needs a raise. I actually enjoyed a shopping trip I was dreading. Thank you Hannah!
January 2026
Good selection. Friendly staff. The person who assisted me at checkout was very helpful.
March 2025
The employees here know me since I'm a manager at the mall and they're so helpful and kind everytime I come in for skincare. Love you all! Keep up the kindness and knowledge on skincare💜🙏🏻💖
