Towpath Credit Union is dedicated to providing a positive banking experience and improving the financial wellness of its members. Unlike traditional banks, Towpath CU emphasizes the Credit Union Difference by offering personalized service, trusted advice, and a warm welcome to all members. The staff is known for being helpful, knowledgeable, and genuinely caring about members’ needs. Members have praised the staff for going above and beyond. One representative made a difficult car dealership experience much easier by being patient, kind, and helpful, even sending links to available cars. Others highlighted the seamless process of becoming a member, with competitive rates that outshine those of banks and dealerships. The team, especially staff members like Chuck, Ryan, and Monica, are appreciated for their quick responses and sincere efforts to assist. Monica, in particular, received high praise for her exceptional customer service, going beyond expectations to help members with loans for motorcycles and other financial needs. Overall, Towpath Credit Union stands out for its caring staff, competitive rates, and commitment to members’ financial well-being. Members feel valued and confident, knowing they receive professional advice tailored to their needs in a friendly environment.
Lonin always has a smile when my husband and I come to the Fairlawn branch. She takes cares of our needs efficiently and accurately.
May 2024
Chuck made a horrible experience with a dealership so much easier. He was incredibly patient, knowledgeable, and an all around nice guy. He went above and beyond even sending me links to different available cars just trying to help. I cannot express enough how amazing he was to deal with. Highly recommend for all your banking... read full comment
May 2024
I had amazing experience. My bank tell was friendly and patient. She cheerfully helped me with my banking needs
