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“When I first got there, there was a sign on the door that there would be back in about twenty minutes.From when I arrived. They did get back, and by then there were about eight or nine people in line.Waiting to get in. Lucky for me, I was just doing a drop off that we're all ready for sending.And I did not need a receipt, so i just needed to go up to the counter and drop my stuff off.”
“This is a shout out the the remarkable professional service I recieved from Jake at the Rocky River Ups store. He is beyond a asset to the bissness! Thank you Jake for making one of the stressful days become perfect!”
“My neighborhood UPS store is the absolute best. They are always so friendly no matter what day or time I come in. Whether it’s to drop off a quick return or to send a package internationally. They are always willing to help!”
“Zach was amazing! He quickly figured out the issue with my package and clearly explained everything about the Amazon returns. He completely turned my experience around—thank you! I’ll definitely keep using this location.”
“This UPS store did a great job packaging and shipping a framed piece of art for me. Everything arrived intact, and FAST! Drop off was quick and friendly. I really appreciate the great job they did!”
“I have been using this UPS location now for over 10 years. They deal with an incredibly high volume of packages, many of them Amazon returns, as most of my visits are!
The staff is well-trained, friendly and very efficient. I feel they do a tremendous job. fir what is likely low pay, and often in a very busy environment. They ROCK!!
What can slow them down is if customers come in with unprepared Amazon returns and are fumbling through bags trying to figure out which product goes with which return. The staff stays patient and kind, but unfortunately, it is an inconvenience to the other customers in line, so everyone, please organize your returns BEFORE you come in!
Also keep in mind parking can be tricky sometimes at this location. There are 6-8 spots out front that are specifically indicated as parking for 30 mins or less, so one can almost ALWAYS find a spot there. If you have a truly heavy box and need to pull up to the curb, please have the courtesy to your fellow customers to drop off the box, put it inside the store quickly, then PARK your car and return to the store. Please do NOT leave your car out front in the fire lane for safety reasons. You can take the extra 5 minutes out of your day for that common courtesy.
PS - I've also used this location because I had to fax something (I was shocked people still do that!) and they were great with that process & affordable.”
“The team at this store was tremendously helpful to me & the company that I work for. Highly recommended. They were quick, professional & friendly when assisting me with my shipping dilema!”
“excellent customer service across the board! from shipping to packing, the UPS Store associates have been very helpful in facilitating and executing any shipping or printing demands!”
“Heather is the BEST!!!! She went over and above!!! Being on older women I'm not good with a cell phone. When I explained this she didn't hesitate to help. I would have given a 10 star, if I could. I had gone to the Brunswick ohio location they were rude and wouldn't help me at all.”
“The customer service from Dominick at this location was the best experience!! I had to ship something for my family and there were very specific instructions. He not only helped me package this item in bubble wrap and boxes but than notified me it needed to be shipped through the USPS with the label I received. I walked across the street to the post office to realize it had closed 30min prior.
When we were walking back through the parking lot Dominick asked us why we still had the package. When we told him we had missed the post office he offered to take our package as he still had a pick up from UsPs that day. He did not need to go this over and beyond but he chose to’
Dominick we are forever grateful and the only person we will trust moving on with our shipping and receiving needs!!”
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“I've been using this store for over a year and won't go anywhere else. I have used them for many services from printing emails to my daughter's wedding photos to having memorial bands printed.
The staff at the Fairview park UPS store have gone out of their way to make all my experiences easy and a very happy customer. Truly grateful.”