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October 2025 by Michael Diacontonas
Very clean easy accessible
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August 2025 by shaleigh melton
They were so helpful with everything and Kim is very kind. The storage unit was clean and I didn’t have any issues. Would definitely use this place again.
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August 2025 by Adler Li
Nice Storage with unbeatable price. Nice service！
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August 2025 by Annelise Funovits
Kim is very nice and helpful.
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August 2025 by Kate Weaver
Starting price for the smallest unit they offered (which is a 5x10), was $50 for 2 months. Then it went to $75 a month for a couple months. Then it went up again to $98 for a couple more months. Then we get a letter in the mail not even 30 days before our next bill saying the price was yet again going up to $110 a month. This is all over the span of 15 months. In 15 months the price is nearly tripling for the SMALLEST unit .
Was given the opportunity at the drop of a hat to rent a unit of the same size with a different company for 1/3 of the price and so we took it, and upon calling this old unit to let them know we moved out and were wondering about getting our last payment back since it had only been 3 days since our last payment, (and MIND YOU the billing cycle at this company works for the month after you pay, meaning I paid on my due date and ended up moving out spontaneously 3 days later and am paying for an entire month for an empty unit I moved out of), and since we were never ever in the 15 months of renting late on a payment, we were told we would absolutely not be getting a refund for any portion of the $110 rent we just paid. I asked for it to be escalated to higher management so that someone would hear me out for 60 seconds that because of the almost 3x rent increase, my family could no longer keep renting with them and had to make a last minute decision to rent from a cheaper provider in order to benefit our family, we were given the run around and got a very rude call back from someone who wasn’t even supposed to be calling me back saying we couldn’t even get a PARTIAL/PRORATED amount returned because of some very, very stupid rule about not canceling your storage for 3 days prior to your next bill or something like that. All the people on the phone that I have spoken to about this, (because this site has NO REAL PERSON ON SITE EVER), has been extremely rude and unprofessional. You would think after the price increasing almost x3 the starting price in only 15 months, that they would have a little bit of grace or compassion, especially considering again, we were NEVER late on a SINGLE payment and had to move out last minute right after a payment because it was simply too expensive, but no, was met with rude and unprofessional service with every person I spoke to. I was also told after it was escalated twice to two different people that I would get a call back with a yes or no regardless, and I was never called back and had to yet again chase them and call again after waiting for almost an entire week, and was yet again met with absolute unprofessional, rude and careless behavior from the associates of the company. At this point, I think my hard earned, entire 3/4 of my workdays money is a loss at this point and I think that is disappointing and disgusting . After paying 3x rent in 15 months and never missing a payment or paying late, it’s so sad that they are so greedy that they won’t even take the time to get one of their DM’s to make a phone call for 60 seconds and listen to a honest and genuine customer.
I would NOT recommend renting from this storage space, unless you want to be charged 3x the starting price and end up having to pay $110 for 72 hours worth of storage use, because AGAIN, their billing works for the month after you pay for it, meaning I’m paying for an entire month of storage that I am not using at a unit I am moved out of because I didn’t tell them I was moving until the decision was made the day-of AFTER BEING A LOYAL AND PROBLEM-FREE CUSTOMER FOR 15 CONSECUTIVE MONTHS!
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June 2025 by judy martin
I have 3 units there and haven't had any problems getting to my units or making payments. There is a booth on site that you can make your payments if necessary. The person on the other end of the line which scared me at first until I realized it was a real person. She helped me through the process of paying which I appreciated. You can't lose with this company, personal is very helpful, units are very clean and very well kept up in the city I live in.
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May 2025 by Robert Miller
Darren, showed up doing his rounds, stopped asked how we were doing. We lost the key to the lock, he went protocols, fixed our problem within 15 mins and we were on our way.
Genuinely polite and professionally!
Thank you Darren!
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May 2025 by Elizabeth
Very helpful getting into storage unit! There at the perfect time! Thanks Darren
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May 2025 by Brandon Navarro
The property manager Darren is very helpful and a great guy to talk to… Highly recommended
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April 2025 by Jordan
Spoke with Zach from extra space in the Findlay location great communication and friendly service
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January 2025 by Richard Dean
Customer service lady Leslie Ruise was very nice to me when I called to pay for the storage unit auction win. I probably didn't spell her last name right sorry. The facility in Findlay Ohio was very dark, not enough lighting. If it wasn't for my truck headlights shining in the unit we wouldn't of been able to see to get everything out. Also it's very tight corners inside the lot between the fence and the building's and extremely hard to maneuver a truck and trailer if the trailer is 17.5 feet long like mine.
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January 2025 by Sheri Kouza
Steven was great!!! He helped us contact customer service and cut off our locks. Thank you !!!
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January 2025 by Passion Passion
What a great storage company. Today January 5, 2025 I spoke with JoAnn and then Joseph to confirm that I was moving my stuff out of the unit Bigelow Findlay Ohio #087. Both representatives were friendly and I had no problems. I give Extra Space Storage a 10/10 and both representatives a 10/10 for their customer service. I highly recommend this place. Thank you again.
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December 2024 by James McKee
Not a bad facility. Just needs an app to open the gate instead of pin numbers.
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December 2024 by Jet Vanguard
Steven was working at the facility just getting ready to leave when I pulled in and asked him how to get a lightbulb changed in my unit. He said I will come right now and do it, and he did! I was very grateful to have light again.
The grounds here are well kept up too.
