About AAA | Bob Sumerel Tire & Service - Forest Park
AAA | Bob Sumerel Tire & Service provides auto repair and member services. Experiences can vary significantly between locations and departments. Some customers report excellent, efficient service from knowledgeable and helpful staff who cut through red tape, perform quick repairs like battery replacements, and offer courteous, no-charge assistance such as filling tires. Management can be patient and make customers feel heard. However, other experiences highlight serious inconsistencies. There are reports of poor coordination between different AAA departments and service locations, with staff unable to share member information or repair records, leading to frustrating runarounds. Some interactions are described as rude. Due to these mixed experiences, some long-term clients express a lack of trust for their personal vehicles. The location also offers AAA Travel and Insurance services, where professional agents provide helpful planning and policy reviews. The store includes an Amazon Hub Counter. It serves both members and the public, but it is advised to call ahead for service availability.
The team there was so helpful to me on Wed, July 1. My low oil light had come on in my rental. I pulled in there and they didn't even ask to see my membership card. They immediately topped it off and I was on my way. Very nice group of people and their kindness made my day!
May 2026
The AAA customer service was very enlightened to their members.when getting my free passport pictures done . for being a true member. Thank you....
January 2026
They were very professional and friendly. They got my tire fixed quickly and at a reasonably good price. They explained what they were doing, before they did it and why I was being charged what I was. Overall, an excellent experience!
