Firestone Complete Auto Care in Fremont, OH, is described by customers as the best tire shop in Fremont, with service that is honest, trustworthy, and fair. The shop provides comprehensive auto care, including tire sales, maintenance, and repairs like oil changes, brake inspections, and engine repairs. Many report exceptional and excellent service, with an expert team that gets work done in a timely matter and can get customers in right away. One customer traveling from out of town noted the staff graciously helped with a vehicle inspection to ensure it was safe to drive. However, experiences can vary by location. A visit to a different Firestone location resulted in a significant wait without communication, leading the customer to state they will only use the Fremont shop again. Another point of feedback is that some customers desire clearer upfront communication about the full cost of services, including additions like sales tax and shop supplies, to avoid surprise at a final bill that is more expensive than initially quoted. The Fremont location is acknowledged as being very busy, with a suggestion that it needs to expand to a bigger shop with more parking.
In my opinion the best tire shop in Fremont. Honest, Trustworthy, and fair are how I describe this place.. Needs to expand to a bigger shop with more parking as it can become very busy.
July 2024
A dealership previously told me I needed new brakes. Firestone called me and told me that's not true and they were almost new. I appreciate the honesty and will be getting my vehicle serviced here whenever I'm in town.
April 2024
I was traveling (a 7 hr trip) and about half way through I started hearing a concerning noise. They graciously took my vehicle in and inspected it to make sure it was safe to drive. I'm very grateful for their help. Excellent service!
