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“I recently moved from St. Pete FL to Marblehead OH. We tried to return our Spectrum equipment the morning of our move, but the wait was 1.5 hours long and we had a long drive ahead of us, so we just took the equipment with us.
We made an appointment online and went into the store to be cheerfully greeted by Courtney. She made the process of returning our equipment SO EASY and answered all of our questions. I told her but it bears repeating: the interaction with Courtney was the absolute best interaction I've had with anyone from Spectrum. She should be used as the example of perfect customer service skills. Friendly, polite, professional, and she listened to and addressed all of my questions and concerns. If every customer service person was even a little bit like Courtney, the world would be a better place.”
Internet Service Providers
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“Nicole was outstanding and very patient with all of our questions and concerns. She was lovely. All of the staff seemed helpful and kind - but Nicole really shined. Great experience.”