The Verizon store in Fremont provides mobile, 5G home internet, and business services. Customers can schedule appointments or place orders online for in-store pickup, free 2-day shipping, or same-day delivery. Reviews describe the store as wonderful, with a team that is knowledgeable, efficient, helpful, friendly, and caring. Staff are noted for being accurate and providing all necessary information to prevent frustration. They assist with urgent issues like hacked accounts, stopping fraudulent activity, and restoring service. While waits can occur, service is often quick. However, some feedback indicates that assistance for less tech-savvy customers with new phones could be more thorough to ensure they understand how to use their devices.
Nicole was outstanding and very patient with all of our questions and concerns. She was lovely. All of the staff seemed helpful and kind - but Nicole really shined. Great experience.
April 2024
My phone suddenly stopped working while driving from Michigan. I stopped at the store to discover that my MyVerizon account was hacked. Toni, and others in the store were very helpful reporting the issue, stopping the fraudulent purchases, and restoring my phone.
I appreciate Toni’s knowledge and helpfulness.
December 2023
Logan (store manager) took Great Care of our customer service issue!
