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May 2024 by Daniel C
They were closed in the middle of the day.
After reopening the lady at the counter was rude.
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May 2024 by Madison Wright
They put a hand-written sign on the door and close early while sitting at the counter. The customer service was awful after she opened the door and told me to go to a corporate location to purchase/activate a phone. Take her advice and find a corporate location - do NOT bother with this location.
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March 2024 by Buckeye-Gamer 614
Brandon is good people and will help you in a positive and timely fashion.
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February 2024 by rae dunlap
I had previously visited the store to review my options for a new phone. I am not tech savvy but Nimo was patient and so very helpful. When i returned to actually purchase phone Nimo still took time to review the family plan i am on, and explain and demonstrate the model i was thinking of. Not only was he working with me, at the same time he was resolving a customer's problem with corporate, again in the same calm manner. And was also trying to get another customer's phone ready to transfer to a new model. We all felt that he was giving each of us his attention. It was amazing to watch him toggle back and forth with each problem with total calm!I totally appreciated all of his help, he explained everything and more with a smile on his face.Nimo should be considered a very valuable asset. He listened to my needs and didnt try to force something on me that wasnt going to satisfy those needs.Great job, Nimo!! and Thank You!!
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December 2023 by Michael Fisher
The staff/employees there were great. Taylor handled the following situation perfectly. This is not a slight against them.But, the functionality of their central scheduling/policies need to be changed. I had an appointment at 11 am (scheduled 3 weeks prior). I show up at 10:45 and a woman walks in ahead of me without an appointment. They ask, "Do you have an appointment?" She replies "no" (with a very snarky annoyed tone). She is informed that they are full of appointments as they continue to help others. She then proceeds to get online and schedule for 11am. Central scheduling double booked. She then proclaimed she had an appointment. I objected saying I had the appointment for weeks... They said that "since she was there 1st, she gets to be helped 1st." This person then drags her feet, is extremely rude to the staff, which delayed my appointment FOR AN HOUR...I was not helped until noon. I missed my son's hockey match due to this.This happens and may have been out of their control, but this has happened in the past as well and is now recurring problem with the store scheduling.I like to give business to local shops, but in the future will be going to Best Buy, etc, for my retail needs
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November 2023 by Wendy Person
Mikayala helped us. She was great. We always go to this store. We had 2 phones it took 2 hours there was an issue with activating one. Other than that it was so great! Love new Samsung Ultras!
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October 2023 by Rain Carpenter
Taylor helped me this evening when I picked up my new iPhone 15. She was so so so so refreshing to be around. So happy, so friendly to every customer, just such a delight - but also very knowledgeable when it came to the Verizon policies and devices. If everyone was like Taylor in the customer service industry, the world would be such a better place. Go Taylor!! Verizon is lucky to have her on the team!
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September 2023 by Arainna Carpenter
Taylor helped me this evening when I picked up my new iPhone 15. She was so so so so refreshing to be around. So happy, so friendly to every customer, just such a delight - but also very knowledgeable when it came to the Verizon policies and devices. If everyone was like Taylor in the customer service industry, the world would be such a better place. Go Taylor!! Verizon is lucky to have her on the team!
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September 2023 by Heidi Wiemken
Very helpful in setting up my new phone!
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July 2023 by J Messmer
Terrific customer service. The gentleman went far above and beyond.
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July 2023 by Felecia Jones
They were closed in the middle of the day. No signs posted, lights on inside but no one
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July 2023 by Steven Reed
Convenient location
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July 2023 by James Duvall
Hannah manages her store with great knowledge and kindness. I will highly recommend her store to family and friends. I had a great experience even though she was very busy. She made everyone feel taken care of and comfortable. GREAT customer experience was provided by HANNAH. Thank you so much!!!Jim DuvallNew Albany
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July 2023 by Mohamed Camara
Both times I’ve come here the store has been closed for whatever reason. Store work was at lunch for a longer duration of time and had to wait and wait. Not a good experience
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June 2023 by Jenna Kreider
I've been going to this store for about ten years now, and don't plan to change that anytime soon. The employees are always helpful and go above and beyond to help with with all of my needs. From getting deals on upgrades, to emergency phone replacements, I've never had a bad experience.
