Victra, a Verizon Authorized Retailer in Gahanna, OH, is dedicated to providing an excellent experience for its guests. The store offers a wide selection of wireless devices, including phones, tablets, and accessories, and aims to connect technology to life in a trustworthy and enjoyable way. Customers have praised the knowledgeable and friendly staff, with particular mentions of Taylor, who is described as cheerful and informative, making the shopping experience delightful. Mikayala also received positive feedback for her assistance during a phone activation issue. Additionally, Hannah is recognized for her great management and kindness, ensuring that all customers feel valued, even during busy times. However, some customers have experienced frustration with store hours, noting instances where the store was closed unexpectedly. Overall, Victra is committed to customer service, with many reviews highlighting the staff's helpfulness and expertise.
Sarah was great helping me get my new phone and download contacts, calendar, emails etc from my really old and very slow phone. It took several hours due to the slowness of my phone.
April 2026
Sarah was extremely helpful in advising my niche situation. She was personable, resourceful, and accommodating. While many customer service experiences may be impersonal or abstruse, Sarah provided a refreshing change of pace!
April 2026
Sarah was very helpful and got me taken care of quickly.
