Heritage Cycles is a highly praised bike shop known for its exceptional customer service and knowledgeable staff. Customers frequently commend the team for going above and beyond to assist with bike repairs, tune-ups, and custom builds. Many have experienced helpful and friendly service, often receiving free repairs and quick turnarounds even during busy times. The shop is particularly appreciated for its willingness to answer questions and provide guidance, making it an ideal place for first-time bike owners. One customer shared a remarkable experience, highlighting the shop's dedication to finding solutions tailored to individual needs, especially for those with unique challenges. The staff took the time to modify a bike for better comfort and safety, demonstrating their commitment to customer satisfaction. Heritage Cycles also offers a wide range of accessories and has been recognized for their thoughtful gestures, such as gifting safety enhancements for children’s bikes. Overall, Heritage Cycles stands out for its combination of expertise, kindness, and a genuine desire to help customers enjoy their biking experiences safely and comfortably.
Fantastic customer service. They were very helpful and friendly.
October 2023
Great bike shop. Have had our bikes tuned up here and purchased accessories. Just rented 2 e-bikes for a trip on the Ohio to Erie Trail. Their service was above and beyond.
August 2023
Great Staff! Very knowledgeable and friendly. Needed pedals swapped out and didn't have the tools and they did it for free on the spot. Also showed up needing a tune up 3 days before Pelotonia [HUGE annual charity bike ride in Columbus] they were booked out a week! but they got it done in time! Very appreciative!
