Huntington Bank, a financial institution, has received mixed reviews from its customers. While some have experienced exceptional customer service, others have faced challenges with the bank's policies and staff knowledge. One customer, assisted by Menna Sayed, praised her exceptional customer service, describing her as helpful, professional, and resourceful in ensuring the customer's needs were met efficiently. Another customer, helped by Matthew Hall, a financial relationship banker, also had a positive experience, noting his kindness, patience, and extensive knowledge. However, not all experiences were equally positive. One customer expressed frustration with the bank's mobile deposit policies, stating that the tellers were unable to provide useful advice, leading to unnecessary trips to the branch. Additionally, another customer mentioned the drive-through teller's pleasant and "normal" interaction, highlighting the value of genuine and heartfelt customer service. Overall, the reviews suggest a mixed bag of experiences at Huntington Bank. While the bank has been praised for its customer service in some instances, there is room for improvement in terms of staff knowledge and the consistency of the customer experience across different branches and services.
One of the best banks I joined with cute card design options
November 2025
Michelle was really awesome and understanding. She spoke to me in a kind manner and was willing to overcome any obstacles that appeared. Thank you again for your professionalism Michelle!
November 2025
My wife and I were quickly helped by banker Lillian, she was very pleasant, professional and efficient as well as being patient with us seniors! Manager Jason checked in and made sure we were well taken care of. We felt like VIPs. Thank you both!
