The Metro by T-Mobile store in Harrison, Ohio, is known for its excellent customer service and helpful staff. Customers appreciate the honesty and willingness of employees, especially one representative who is praised for quick assistance with phone and home internet needs. The staff often go above and beyond, spending extra time to resolve issues, such as switching phones or fixing internet problems, and even helping to lower bills. Many customers have had positive experiences over several years, highlighting friendly service and attentive care. However, some concerns have been raised about security, with reports of bank and card information being stolen after visits to the store, though the cause remains unclear. Additionally, some customers mention that their phones work well initially but encounter problems after about a week. Overall, the store is recognized for its dedicated staff and good service, but ongoing security concerns have impacted customer trust.
Sam is awesome. He's honest an will help you any way he can to accommodate your phone or home internet needs. Definitely won't find any other Metro by T-mobile store with customer service like you'll get at Harrison Ohio Metro.
June 2024
Excellent service, friendly store representative...
June 2024
Great customer service , i had a problem with my home internet , called customer service many times , but it did not help , sam fixed it quickly .
