The Metro by T-Mobile store in Harrison, Ohio, is known for its excellent customer service and helpful staff. Customers appreciate the honesty and willingness of employees, especially one representative who is praised for quick assistance with phone and home internet needs. The staff often go above and beyond, spending extra time to resolve issues, such as switching phones or fixing internet problems, and even helping to lower bills. Many customers have had positive experiences over several years, highlighting friendly service and attentive care. However, some concerns have been raised about security, with reports of bank and card information being stolen after visits to the store, though the cause remains unclear. Additionally, some customers mention that their phones work well initially but encounter problems after about a week. Overall, the store is recognized for its dedicated staff and good service, but ongoing security concerns have impacted customer trust.
Karim is one of the best, he worked with me and got me the phones I wanted! Very polite man! I highly recommend going to see Karim at metro in Harrison Ohio! Very clean environment! Highly recommend
March 2026
Karim is an amazing person with a great attitude. He treats everyone with kindness and respect. He always helps people and goes above and beyond. He truly deserves more than 5 stars ⭐⭐⭐⭐⭐
March 2026
🚨Attention ⏰please change the store hours New management welcome everybody we open every day from 10 to 7 PM Sunday from noon to 5 pm Saturday from 10 to 7 PM
