This Verizon store in Hilliard offers a range of services for mobile, 5G home internet, and business needs. Customers can visit the store or conveniently place online orders for in-store pickup, same-day delivery where available, free two-day shipping, or use express lockers. The store is known for its helpful and knowledgeable staff who prioritize customer satisfaction. Many customers have praised the staff for their excellent service. One reviewer, a long-time customer, highlighted the assistance received from a staff member who fully understood their problem and worked until they were completely satisfied. Others mentioned team members like Kiriana and Maryam for their dedication and helpfulness, with one customer recommending a pay raise for Kiriana due to her exceptional service. A sales associate named Bano was also commended for helping a customer significantly. While some note that cell phone stores can sometimes have long waits, most reviews reflect consistent positive experiences. Customers appreciate the staff’s professionalism, care, and willingness to assist with questions, device setup, and repairs. Overall, this Verizon location is appreciated for its friendly service, knowledgeable employees, and convenient options for shopping and service.
Had an appointment and was greeted and taken care of by Tyson, had some pretty obscure issues with my phone and it was probably the fastest phone appointment of my life, asked for his name just to make sure he got the credit because he was amazing! 👍
February 2026
Had an 11am appointment. They were pretty busy. We were immediately greeted by Tyson. We had kind of a weird problem with switching to a new phone that was supposed to be switched over 6 months ago. He handled it with no problem. We were in and out in 20 minutes.
July 2024
Kiriana has helped me today and was absolutely great. Had a weird accident happen on my phone and she handled everything swiftly for me and had my account taken care of. Definitely come see her if you visit this location!
