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January 2024 by Megan Taylor
This store is worthless. Was told the wait was an hour, waited an hour. Then was told it would be even longer after having two employees walking around like they didn't know what the hell they were doing. All for a simple headphone exchange. I Pay 300 dollars for head phones for them to stop working and can't even get help replacing them. Unfortunately this is the only one around around to do exchange so I hope when I come back in for my schedule appointment I get actual help.
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January 2024 by Marc Ellus
Came in with some questions. The staff seemed very interested in what I had to say and suggested to me to go to The geek squad very unhappy that I'm a Verizon customer
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January 2024 by Luna Siciliani
Excellent service, fast assistance, professionalism with ethical non pressure sales.And they have chairs and benches to keep a customer comfortable while they might wait.Both times this week, Verizon service was fast, efficient, the employees were pleasant, sincere and affable.Favorite store so far 20 years??
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December 2023 by James Avery
Was not an actual customer but was a good experience for a future visit ?
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October 2023 by Stephanie Hoskins
This store is useless. No one helps you unless you are purchasing a new phone. You go in the store to get help and they tell you to go online or call. I’m sorry but the entire point of me driving to the store is because I couldn’t complete the task myself online. The manager himself doesn’t help. I’m learning it’s a Verizon wide problem. Call or go online….okay and then end up listening to a robot that doesn’t get the problem.
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October 2023 by Demarco Pruitt
This store discriminate against black people every time people of color come to this location be prepared for them to send your application to the fraud department they are very racist…..you will only get treated the right way if your whiteThey will also leave you waiting and help the next white customerTHIS VERIZON HUBER HEIGHTS LOCATION WILL NOT SERVE YOU THE RIGHT WAY IF YOU PEOPLE OF COLOR
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September 2023 by Olivia Vest
I discontinued my service with Verizon in JUNE of this year and have been given the run around for months. I had to drive over an hour to a corporate store to pay my “final bill” because I couldn’t pay it any other way. I asked them twice while I was there if there was anything else active or needing to be paid and they said no. But surprise!! I received TWO more bills following that. Don’t make the mistake of using Verizon or trusting anything their associates say.
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September 2023 by Chris Henden
Went in to get a phone after the Piqua store didn’t have the right colors. Manager at Huber told me that I couldn’t buy a new phone there because the store in Piqua had a hold on the account. However, the store in Piqua never put anything on anything. Huber told me I had to go back to the Piqua store to remove it. I asked them why they couldn’t call over to the Piqua store and have it removed. They said they couldn’t call that store. Isn’t that why they invented phones so that you can call someone and not have to meet them in person? It didn’t matter, they couldn’t override the system and I had to go back to the Piqua store to remove it. 30 minute drive one way! Went back to Piqua and they said they didn’t have anything to remove! Bought the phone in Piqua, Huber lost the sale! Sad! Will never be doing business in Huber again.
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July 2023 by Geri Bullett
Very nice my order was ready when I walked through the door.They offered me free upgrades and everything great staff!
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July 2023 by Samorila Jlom
Long wait for service assistant, but he was friendly and was helpful.
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May 2023 by Brenda Hutzel
Apparently I hit the wrong button and could not use my phone but it kept "talking " to me. Your mgr, I think his name is Jordan, just smiled and said I know what's wrong. Fixed it for me and I was on my way. He is my hero today!!!
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May 2023 by Kyle Menchhofer
The service was awesome and the sales person took his time with us and helped out out.
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March 2023 by Randy S
We waited about three minutes before explaining what we were there for. The problem resolution took about thirty seconds.Best data network in the area and highest prices. Tough choices...
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February 2023 by Joshua Ashworth
I spent almost 3 hours getting a new phone, only maybe 10-15 minutes to get a salesman, at which time I told them the exact product I wanted. Then was pushed and pushed to buy more items until they would finally get the phone I wanted out of the back. It's now worse than buying a car to purchase a new phone. Value your customers time. If my phone hadn't been broken, there's no way I would have put up with that nonsense.
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February 2023 by Tara Zidaroff
Have to have an appointment here if you just walk in unless you are really and I mean really lucky they are always extremely busy. Once you are helped here the staff are very accommodating and helpful
