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“I was skeptical as a first time customer. They did not have good reviews online. However, there was a beautiful jacket in the catalog that someone in my family really wanted. We called the catalog but the customer service team wasn't very knowledgable. I think the customer representatives work for various catalogs and don't have much knowledge of the product merchandise for any of them. This really frustrates me when catalogs do this as I can read the details of the item and make my purchases online by myself. When I call up customer service, I really would like to talk to someone who has knowledge about the products that cannot be found online. We waited as we weren't sure about ordering from here and also didn't want to pay for shipping if we were unsure about the product. Acorn bases their shipping charges on the price of the item and they don't offer free shipping no matter how much you buy. I knew that the price of shipping this jacket was way more than it would actually cost to ship a lightweight item and that did not sit well with me. However, we did eventually see a promotion for free shipping so we decided to give the catalog a try, just once, because we were so in love with the item. The timeline for the delivery of the item was quick. When we opened the package I was pleasantly surprised by the quality of the jacket. It was a really, really nice piece. The material was so soft and silky. The construction and workmanship was excellent. It fit true to size and was absolutely perfect in every way. My family member was very pleased as it was exactly what they had been looking for. We only had one experience with this company so far and we didn't have any issues with the order and didn't have to deal with customers service or returns. I also didn't place the order during the winter holiday season so I can't comment on what that may have been like. However, the quality of the merchandise exceeded my expectations. It ended up being worth the gamble. Thumbs down for outsourcing customer service Thumbs down for not having free shipping at a certain price point Thumbs up for shipping the item quickly Thumbs up for offering a free shipping promo (just saw another one for 7/4 and my current catalog offers a code for free shipping for orders over $99) Thumbs up for the quality of the product Thumbs up for product offerings (there's some cool stuff in this catalog)”
“THEY HAVE AMAZING OILS AND DECENT PRICES. MY FAVORITES ARE THE VICTORIAS SECRET VERSIONS AND THE BATH AND BODY WORKS. BEAUTIFUL DAY AND BOMBSHELL THESE ARE PERFECT FOR DIFUSERS AND FOR PUTTING A DROP ON YOUR CLOTHES OR CAR SMELLS TOO!”
“Can’t say enough good things about this store. Clean, well organized, with helpful, knowledgeable staff. When I had a nosebleed in the store, staff jumped to my assistance without hesitation, finding a chair and rolls of paper towels. They stood by to make sure I was ok. I also want to give a big shout out to other shoppers, who showed concern and tried to help. This is by far the best Costco in any area we’ve shopped in.”
“We get tires from here as a whole sale retailer, and when I call and or pick up tires it’s always a quick and easy process. The staff there is always willing to help and will help find the right tire at the right price. Highly recommended for tires as they have a plethora of options.”
“Great place to deliver, got here 1.5 hours before my 9am appointment and now I'm leaving already ( before my appointment ) everyone was very nice and polite, they have some overnight parking and plenty room to back into the dock”
“The people here were very nice and helpful, they took me a day before my appt time but I also delivered hazmat so that plays a role in the unloading process. It took about 10 minutes for me to get someone to come out but today is Sunday so I had to wait a little but nonetheless, I was able to get unloaded and on my way to my next load.”
“For those who come here for the first time: There is a booth at the entrance, go into it with your license and pickup number, they communicate via a walkie-talkie, you scan your license yourself in a small device on the bottom left. They load very slowly, but once they load, you lose several hours. It is difficult to back up even with the doors already open, because... there is very little space. Office in the middle of the building.”
“Great place to do business. Check in, answer questions. Arrive with a clean, fueled no less than 3/4 level rfr. Drop in yard where instructed. Get your loaded trailer. Check your seal, and match it to your bills. Slide tandems. Depart after guard gives you the 'good-to-go' signal.”
“Don’t about others but my experience was good ,I got load of cardboard straight through delivery,got dock right away but I did unload by myself in and out in 45 minutes restroom available but no overnight parking inside”
“These people are really cool here.Very efficient, nice parking lot. It's a little tight, so take your time. No lumper fee, but make sure your load is secured good. If your load is messed up, then you will pay a lumper fee.”
“Drop and hook
Delivered 12hrs b4 appointment
Bathroom in shipping office
Be nice and they will be nice
Dropped in a door
Picked up empty
In and out in 1hr. I took my time.
Fill out and time stamp paperwork when getting or receiving load.”
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“I always enjoy my trips to the Costco in Boston Heights. The atmosphere is consistently pleasant and welcoming. The store is well-organized, making it easy to find what I need.
One of the things I appreciate most about this location is the excellent customer service. The employees are always friendly and helpful. I've had to return items several times, and the process has always been hassle-free. Costco's return policy is generous, and the staff is accommodating.
Whether you're looking for groceries, electronics, or household items, I highly recommend checking out the Costco in Boston Heights. It's a great place to shop!”