“Great customer service with no pressure. Our salesperson Natalie was courteous and listened to our requirements. She then helped us find exactly what we were looking for. We also received a personal follow up message from the owner Alex thanking us for our purchase. This is how to get our repeat business.”
“A great experience from start to finish. Adam was so helpful, knowledgeable and professional. It’s clear he has a passion for customer service. He answered all my questions, made recommendations and found me exactly what I needed with no sales pressure. If you’re in the market for a new mattress, go see Adam. He will take care of you!”
“My family had a great experience with your staff. We felt welcomed as soon as we entered the store. We were given the opportunity to look at our own pace and were impressed. You have earned a forever customer.”
“I arrived, and was greeted by Amy. She was patient and showed me several different mattresses. She explained which one was best for my needs. There was free delivery, but I needed set up and removal. Amy extended a $99.00 fee, to a $49.00 fee... I recommend Mattress Firm, Go See Amy!!”
“I've bought several accessory items from this store. I purchased a Mantle Piece beveled mirror, dark oak, scratch and dent section ? Queen size bed frame excellent quality, The movers put in back of my truck with care. They were experienced. Very reasonable, No tacky or substandard merchandise”
“This space is so fun!! A great mini adventure, perfect for some indoor enrichment during the long slog of Cleveland winter. There are so many cool and interactive photo spots to choose from, and creative surprises await around each corner. Also got to meet Coco herself, and she is so friendly and kind! Highly recommend this spot (not to mention then you're already at the 5th Street Arcade/Downtown, which is the perfect launching spot for more adventures)!”
“Tracy was exceptional with helping us find a great dining room set.
He was sensitive to our budget and worked with us to find the best match. Very professional, yet fun and down to earth.
I highly recommend him if you go to the Brooklyn location.”
“After struggling with back and body aches, I began searching for a new mattress. Sleep Outfitters caught my eye because of their stellar reviews, and I went in hoping to work with a salesperson named Chris. Instead, I had the pleasure of meeting Paul, and he immediately made me feel at ease. It wasn't the typical awkward sales experience; it felt like I was shopping with a friend.
I explained my back pain, and Paul listened carefully, showing me several mattresses that fit my needs. His recommendations were spot on—I almost fell asleep on the one I chose! The entire experience was one of the best I've had in a long time. Paul’s passion for his job and genuine customer service were incredible.
I've already told my friends and I'm sharing it here: if you're looking for a new bed, go to Sleep Outfitters and ask for Paul. You'll find the perfect mattress for you and have a great time doing it. Thank you, Paul—you're awesome!”
10AM - 8PM
23100 Broadway Ave, Oakwood
Furniture Stores
“My sister and I had the pleasure of visiting the Oakwood location. Salesman Reggie was polite, knowledgeable and very professional. He was completely committed to finding the perfect solution to our needs. I highly recommend Reggie!”
“We recently purchased several new tables for our living room. Martha and Lanaya were great to work with. The pieces are beautifully made and are a nice update to the room.”
“Staff was very friendly and accommodating. We ended up exchanging a product for a less expensive one and the refund was processed with no issues. Due to the great customer service we plan to buy our bedroom set from NE Factory direct as well.”
“Scott was extremely helpful in assisting us pick out last- minute furniture needs for my parents' assisted living facility. We found exactness what we were looking for, and Scott adjusted the tension on the recliner so that my elderly dad could push the leg rest back in without issue. Wonderful service! Great choices! Good prices!”
“Nick and his team made the conversion of our wood-burning fireplace to gas easy. The customer service and installation process was top-notch. We love how realistic the fire looks and appreciate how many adjustments can be made with the remote for the heat output, lighting, and blower. This has been the perfect winter for our cozy new fireplace.”
“All the good reviews about Eugene are spot on. I bought 3-unit house near the shop and one of the apartments didn't have appliances. I stopped in and they helped me find appliances that would fit the small apartment without any sales pressure or haggling. The delivery experience was also great - one price no matter how many items are being delivered to the same address. They called when they said they would and delivered exactly within the 1 hour window I was given.”
“We purchased a large sectional from Earla's and we are so happy with it! The process from beginning to end was exceptional. They really exceeded our expectations.”
“Petitti has beautiful healthy plants and shrubs for sale for fall planting. The selection of trees are displaying vivid fall colors. The employees are helpful and knowledgeable.”
10AM - 6PM
6530 Pearl Rd, Parma Heights
Furniture Stores
“I bought a beautiful glass platter and a statue. The owner was super knowledgeable and friendly. The store has everything from glassware to large pieces of furniture, jewelry, and great antiques and much more. A must stop while you are out and about.”
10:30AM - 7PM
4639 Northfield Rd, Cleveland
Furniture Stores
“Place is nice and clean. Staff is professional. Stress free experience! Very nice pieces of furniture to fill any part of your home! Will return! SERGIO IS THE BEST!”
“My wife and I visited the Lyndhurst store on 11/1. We were quickly greeted by the sales rep, Clark, who walked us through everything there was to know about Lovesac and the system. He answered all of our questions and was incredibly helpful. He made sure to put us as ease by reminding us that there was no sales commission, that he was really there to help us feel at ease considering the price of the couches. After walking us through everything and giving us a few quotes, we left basically knowing that any future furniture store trips would not be necessary, that Lovesac was the right choice.
We order our two Lovesac couches on 11/3 and they were delivered on 11/7, just about a week after leaving the store.
Long story short, great couch, easy assembly, and we are happy with our purchase, and this was all primarily driven by the fantastic service we got from Clark at this location. Thanks again Clark, we really appreciate your help!”
“my husband and i went to cleveland furniture in parma and bought a beautiful flex steel sofa recliner. the only thing we were happier with than our sofa was our delivery team a big thank you to larry and devin for doing their job and going above anything i could have asked for! there kind and took there time setting it up, and showing us what we needed to know, and made sure if we had any questions or concerns, that they were answered before they left. i can't say enough about these two wonderful men !!!”
9:30AM - 9:30PM
1958 Warrensville Center Rd, South Euclid
Furniture Stores
“Always a pleasant experience. On this particular trip it seems that all the shelves have been freshly stocked for the spring season. I had to force myself to leave. The personal care section is an excellent section to put together a gift bag! The HomeGoods section is addictive and full to overflowing with amazing ways to decorate and cook etc etc. Their pet section is amazing too”
“Ron and his team built and installed custom shelving in my home. Throughout the process, Ron was communicative and friendly and answered all of my questions. The final product is GORGEOUS. Also the store is quite lovely! Highly recommend this business!!”
“Chelsea made two recommendations that transformed our home and made it work for our family. Less obvious, they sell what are now my favorite coffee beans, made with local roaster.”
“We have used OFW for our office furniture needs since 2008. We visit the warehouse / showroom with some thoughts of what we want to accomplish and leave with a plan. Ray Villani is our go-to resource to sound out what we hope to accomplish and how to do it. We have bought items off the floor and new. Every time Ray and OFW meet or exceed our expectations.”
“The Great Escape has expensive products, but they are worth it. It is nice to have the items on display so you can see the quality and try out the furniture. We have purchased all of our deck furniture and umbrellas from the Macedonia store and they look just as beautiful today as they did when we purchased them over a decade ago. To make our lives even easier, the store has our entire purchase history and they were able to sell us additional items of the exact same quality because they knew what we had purchased back in 2013. I can't say enough about the wonderful customer service we receive here.”
11AM - 7PM
24365 Cedar Rd, Lyndhurst
Furniture Stores
“My husband and I stopped by Arhaus interested in purchasing 1 item only: the Calista bed. Instead, we walked out having purchased furniture and accessories for our great room, dining room, kitchen, sunroom, and bedroom. THAT is a testament to Ashley Molignoni and Troy Valentik. Their professionalism and expertise, combined with warmth, kindness, and patience, made our shopping experience stress-free and fun. We selected every piece of furniture and accessory with confidence through their guidance and plan on turning to them for any future needs. Thank you, Ashley and Troy, for creating a home that feels elegant, warm, peaceful, stylish and welcoming!
You’re the best!
Tania and Dan Skowronski”
“I had a fantastic experience with this rental company during my recent trip to Cleveland. I was in town for a week to undergo surgery and begin my initial recovery, and they made the process incredibly smooth.
They arranged to deliver a recliner to my hotel, timed perfectly for shortly after I checked in. The team handled the setup efficiently and worked with us to schedule a convenient pickup before checkout.
Every person I interacted with—both on the phone and in person—was kind, professional, and extremely helpful. The delivery and pickup crew were especially great.
The recliner itself was exceptionally comfortable and made a huge difference in my recovery. Sleeping in it throughout the week was a relief. I’m so grateful for the excellent service and wouldn’t hesitate to recommend this company to anyone. Thank you all so much!”
“I was reminded several times as to the date of my delivery. they arrived earlier than expected, but were 2 nice young men who were very personable. they were careful bringing my couch in and placed exactly where I wanted it! Very pleased with the whole buying experience. The first of the year I will be adding a recliner!”