O'Reilly Auto Parts in Kent, Ohio, located at 1410 South Water Street, is highly regarded for its exceptional customer service and knowledgeable staff. The store offers a wide range of parts, tools, and accessories, along with helpful services such as free battery testing, wiper blade and bulb installation, fluid recycling, and Check Engine light testing. Customers appreciate the free Loaner Tool program, which makes it easy to tackle various projects.
Recent reviews highlight the dedication of the staff, with multiple customers praising employees for their willingness to go above and beyond. For example, Anthony provided assistance with a battery replacement, while Beth and Christopher helped a customer with brake lights and even offered air for tires. Nate also received recognition for lending tools and offering to help install a battery. Logan's support during a breakdown further exemplified the commitment to excellent service.
Overall, O'Reilly Auto Parts is a community-focused store where customers can expect friendly, helpful interactions and a commitment to resolving car-related issues. With over 6,000 locations nationwide, it is easy to find support and quality parts when needed.
The guys at O'Reilly's were awesome. I needed new wipers because one flew off during a storm.. the got me squared away fast and on my way!
December 2025
Cody was great, he was the only one working in the morning and was able to juggle phone calls people coming in and putting on my wipers, excellent service!
December 2025
Great ''I'll put that headlight in for you'' service from Cody the store manager.Appreciated it a lot. Nice guy,go there next time you need auto parts. I will.
