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October 2023 by Dan G
The 6x12 trailer leaked and a section of sofa got soaked. However the guy that helped me hook and unhook was great.
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August 2023 by Erika Brown
MARK was helpful and kind and patient. He helped me get my boxes to the cargo van and even listened to all my chattering about moving college kids. I will definitely rent from this location for the next move.
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July 2023 by Robert Schuette
I don’t know how the experience could’ve been any better. The ease of both the rental and return process was outstanding.
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May 2023 by Devon Holmes
ABSOLUTELY TERRIBLE! RENTED A U-HAUL FROM THIS PLACE AND IT WAS 57.70. They tried charging me almost $500 dollars after they authorized me to drop it off at a different location (15 minutes from where I picked it up). I called the store the same day and made sure there was no extra charge and it would be fine. Then next thing I know they're charging my card again and again saying they didn't get it back for 4 days. My account got closed because they keep charging me fraudulently.
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February 2023 by Jacob Piland
Easy in and out with down-to-earth and helpful staff. Chad was the best and made the whole process easy and quick. Good stock of trucks though it is the end of January, probably a slow season for them. I'll be back next time I need a UHaul.
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February 2023 by Joao Gonzaga
Have rented an equipment from this guys. (4x8 trailer) They overcharged me and called me stating that one of their imployee mistakenly charged my card.When I called them to resolve the issue, the manager simplistic hang up on me.Store is very small, disorganized and employees completely unprepared.When hooking the trailer to my vehicle they didn't have the matching wiring connection, which was a regular 8 point hitch connection, so they made me pay $16 for an adapter when on my opinion they should be the ones responsible for properly connection.Had a lot better experience on the store in Akron on e Tallmadge Ave.Terrible and disappointed with the service.
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December 2022 by Audrey Arriola
I needed a U-Haul last minute and Chad (store manager) went out of his way to help me out. U-Haul was clean and comfortable. I've gone to both Tallmadge Rd (rude employees and dirty trucks) and Cuyahoga Falls (didn't have the truck I reserved) in the past, but next time I will definitely go to back to Kent Rd.
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December 2022 by Kathi Mack
I reserved a trailer for over Thanksgiving weekend. In spite of it being a holiday weekend the staff in store were super polite and helpful. I was in and out in no time. The experience was A+.
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December 2022 by Jessica Coy
Great service! The manager was exceptionally helpful and made my move a breeze!!
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April 2022 by Art P.
Great place to get your propane tanks filled! It is much cheaper than doing an exchange. The guys who work here are always curtesy's and do a nice job.
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December 2021 by Megan Jeffery
Truck’s had brake issue. It slid every time I applied the brakes. When I explained the issue, the kid at the counter didn’t care. Is for sure a major safety issue.
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June 2021 by Scott Day
Called during regular business hours and after 18 minutes and 34 seconds of listening to a recording and nobody answering the phone, I hung up
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June 2020 by Gina M.
Clean. Quick and nice staff. Made it easy to come in and out when I had to get my kiddo moved out quickly due to her university closing early because of covid.
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September 2019 by hunter stoneking
Useless staff. Horrible company. Awful customer service. Making online reservations is pointless as their inventory does not match what is said online. AND THEY WILL NOT HONOR THEIR 50 DOLLAR GUARENTEE!!! NEVER AGAIN! I HOPE YOU GO BANKRUPT!
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March 2019 by Ryan Mills
What a joke make sure you check gas before you leave lot
