The Boost Mobile store offers the latest 5G devices and prepaid plans. Reviews note that staff can be super friendly, awesome, knowledgeable, and professional, providing excellent help to fix issues and get service activated fast. However, other experiences report mediocre customer service, with customers feeling poorly treated despite long-term loyalty. Some cite unresolved issues with phone activation, 5G SIM cards, and plan changes, leading to unhappiness and a perception that customer service is on a decline. The store features deals on iPhones, Samsung, and Motorola phones.
Lyn was polite, patient, knowledgeable, pleasant, and very helpful getting our phones switched over, set up, finding a phone case, and new screen protector. Best help we have EVER had!
April 2026
Lyn was excellent helping us to get our phones set up. We will definitely be back because of her knowledge and awesome help!!!!
April 2026
I was in the Lima store Friday and the new girl Tabby was positive polite and very good at helping me with my phone she was quick she was awesome
