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July 2023 by RACHEL Lee
Other than 2 employees, Amy and Kristi, the rest of the people here are very rude and disrespectful over the phone. They actually hung up on me for the last 15 minutes of the day, just so I couldn't get help. The names of the employees that did that are Stephanie and another girl whose name I did not understand because she said it so fast. Someone needs to be retrained in Lima, Ohio at these locations. If you're looking for a credit union in Lima, Ohio, I wish you good luck with that.I will say that, after speaking at length with Amy and Kristi, they are doing their best to rectify the situation.
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November 2022 by Jim Neu
Teresa at Allentown Road is the best!Excellent customer service. They will accommodate your needs. VERY easy to work with.Absolutely amazing.
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August 2022 by Jenn G
STAFF THERE ARE EXTREMELY RUDE AND VERY STUCK UP. THEY TREAT PEOPLE LIKE THEY ARE BELOW THEM.
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March 2022 by Jenn George
STAFF THERE ARE EXTREMELY RUDE AND VERY STUCK UP. THEY TREAT PEOPLE LIKE THEY ARE BELOW THEM.
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March 2022 by Krystal c
So I've been banking with top mark for years my hole family does and my son attends the school next door so it makes it easier to do my bank stuff when I pick him up from school cause I have 4 kids I normally just sit in the parking lot and wait on him but yesterday I was told I couldn't sit in the parking lot and wait for my son and I could take my business elsewhere I feel the ladies in there are extremely rude to the point I'll be banking elsewhere
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October 2021 by Nate Kramp
We got our new mortgage through TopMark after our old bank said it wasnt possible. Transaction went super smooth. Ana was very helpful and answered all of our questions. We switched all of our checking and savings over to TopMark and couldnt be happier. Everyone there is so nice and very helpful
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October 2021 by Aaron Rosales
Excellent Service
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July 2021 by Josh Copeland
Roxanne did a great job. The whole process was awesome!
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March 2021 by Joshua Mangini
Teresa at the Allentown Rd location was the best! Super easy to work with, fast, polite and really knows her stuff. Go to her for your loan needs! Thanks Teresa!
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January 2021 by Keith Simpson
My only complaint is that aren't open on Saturday. They are the only bank I've even known that isn't open on Saturday.
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December 2020 by tvaughn
My wife went into the Main St. location to close her mother’s account who passed away 3 weeks ago, she was told to bring the death certificate to start the process. When she went in to start the process she was treated very rude by several women in the office. My wife was in tears while having to do this, and to be treated so poorly is so unacceptable!! Topmark will NEVER receive any business from us again.
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May 2020 by Cecilia Stoner
They are very professional, with a heart?
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August 2019 by Brianna Coffman
Courtney on main street is very rude and always looks like she has an attitude/annoyed with you, makes you not want to come back.
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August 2019 by David Slechter
Friendly people that make you feel at ease. They know your name, they are happy to see you and are willing to help with all your needs
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April 2019 by Shelby Stolzenburg
This is one of the best credit unions around, they have great rates on loans if you have decent credit!