GenFed Financial Credit Union is a not-for-profit financial institution serving Ohio, Illinois, and Indiana. Owned by its members, GenFed focuses on benefiting them with competitive interest rates, lower fees, and excellent services. Since 1937, the credit union has prioritized its members' best interests, striving to provide a better experience than traditional banks. Reviews highlight the friendly and helpful staff, with members expressing satisfaction in their interactions. New members appreciate the guidance they receive during account setup, while long-term members value the consistent support over the years. Specific staff members, such as Bonnie and Stephanie, receive praise for going above and beyond in assisting members. Overall, GenFed is recommended for its commitment to exceptional service and member satisfaction.
I have been a member of Gen Fed since 1994. They have ALWAYS went above & beyond with service & courtesy. I have had quick loans, Christmas clubs, & loans. TOP NOTCH SERVICE. I have to say BOTH branches are EXCELLENT!!!!!!
February 2026
This crew is always finding ways to make my financial transactions fast, friendly, and accurate. I am always grateful to them for treating me as family.
January 2026
I love this credit union. I've been a member sense 2015 and they've always had amazing customer service both in person and over the phone.
