Pep Boys Auto Service & Tire Shop in Mansfield, OH, offers a range of services for cars, trucks, and SUVs, including expert tire services, auto repair, and maintenance. Customers appreciate the professionalism of the staff, especially the service advisors who keep them updated on service times. However, it is recommended to call for appointments, as the online scheduling tool may lead to overscheduling and longer wait times. Many reviews highlight the friendly and helpful nature of the team, particularly one employee who went above and beyond to assist a customer in need. Pep Boys also shows honesty in service, as seen when a technician repaired tires instead of pushing for a costly replacement. With over 100 years of experience, the shop is a trusted choice for reliable auto care, and customers find it convenient to use the waiting area equipped with table space and internet. Overall, the combination of quality service and customer satisfaction makes Pep Boys a recommended destination for auto needs.
Overall experience was fine, but CALL TO MAKE YOUR APPOINTMENT! Online tool let's them overschedule for time slots, so you might wait much longer than expecting. Service Advisor was very professional and once work was started, it didn't take long at all.
June 2024
Got here early for my 10am appt. Dan said not too long to wait. Came back 1:15 later and the truck had not even been moved into the shop. The manager who had just arrived said he would take care of it and he did. Happy with the resolution but still was pushing two hours for the oil change.
June 2024
The Guy's Did a Great Job. Very helpful .Thanks Mike.
