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“Just had a great customer service experience at this store. Rob, the manager, helped us with a deck stain order that I ordered incorrectly online. He got us the product we wanted at no additional cost and he was friendly and efficient. We’ll be shopping his store from now on.”
“I needed to find paint swatches to match a project, so I brought in a piece of the cement color that I needed to match. Janaya, the assistant manager, helped me. Janaya was terrific; she was patient and incredibly upbeat and friendly. I so appreciate the time and care that was taken with me!”
“I came to this location for the color matched caulk. This worked out great! I bought a gallon pail of the caulking and a sausage tube caulk gun, loaded up the gun with a paint stick and off I went! It matched very good!”
“Okay so Sherwin-Williams calls me out of the blue to make sure everything has been okay with myself and my company so I couldn't help but going in and grabbing a couple gallons it is a win-win!”
“I'm so confused by this store. When I entered I was greeted cheerily and then... asked if I had any questions. When I said no, I was politely left to my own devices. It was almost as if... it was assumed that as a female I must know what I was doing and did not require anything to be mansplained. Then, when I DID ask a question, not only did the staff member on duty answer it, he answered knowledgeably, honestly, and was altogether immensely helpful.
Surely this can't be a hardware-type store can it? Maybe it's diy nirvana?
The quality of the paint was outmatched only by the quality of service. If only they sold everything in all categories of life I would never have need to go elsewhere.”
“Sherwin Williams has great customer service and also an excellent variety of paints and painting products.
I’m a repeat customer and very happy with each purchase.”
“I meant to post this a few months ago, Brandon helped me figure out the best stain for matching existing paneling boards. He used my panel board sample to get the stain very close. I just applied it and it looks fantastic. Honestly, he was great and my basement room looks terrific. Thanks again!!”
“Ill always go here before home depot or anywhere for paint supplies. Great prices, easy shopping experience and a convenient location...10/10 👌 👍”
“Wow what a great local store! This staff is so nice, they do keys on the spot! A local Gem! customer service is AWESOME like NO other! Very nice staff hard to find businesses that still run like this! A must try for all your home needs!”
“I like this location. The parking isn't the greatest, but they reserve two spots for Sherwin Williams customers. Always clean and organized. The gentleman was helpful and quick to fill my order of 12 gallons and carried the heavy ones to my car.”
“I recently had the pleasure of shopping at Sherwin Williams, and I must say, the experience was exceptional thanks to their store manager, Tristan.
From the moment I walked in, Tristan greeted me with a warm, professional attitude and took the time to understand exactly what I was looking for. His knowledge of products and color options was impressive, and he was more than willing to offer personalized recommendations based on my project needs.
Tristan went above and beyond to ensure I had everything I needed. I left with confidence in my purchase and will definitely return to this location for all my future painting needs. Thank you, Tristan, for making my experience outstanding!”
“Was helped by Ellen this morning. Absolute rockstar, top notch customer service. Answered my 40 million questions, was able to help me and a few other customers so gracefully without making anyone feel rushed. Wonderful experience.”
“Andrew was amazing and over the top!!!!!! He spent the time with me to get the color just right and vinyl compliant. We tossed around a few options...primarily color match and found a stock color that is basically the exact color we wanted.
He was patient, wise, professional, pleasant, and effective!
Very happy repeat customer!”
6AM - 5PM
2402 St Clair Ave NE, Cleveland
Paint Stores
“Best paint their logo tells it all and that is ALL❗And stores are clean organized. The staff is customer friendly and helpful ... Gr8 store to shop for all painting needs. PRICEY famous name brands brushes ❗I got a S.W. brush and it's durable for any job you got to tackle BIG R SMALL they make gr8 paint brushes TOO????”
“My go to place on Madison Avenue in Lakewood, Ohio for all my hardwood floor refinishing needs. Customer service is excellent and Manage and co manager willing to help.”
“They are the absolute best hands down. Not once have they ever let me down. They're honest and trustworthy. No matter if it's a large project or a routine maintenance project. They have the stuff you need more than likely and staff that is knowledgeable.”
“Jon at the Brecksville store was very helpful and knowledgeable! I appreciate his professionalism, including verifying with my boss that I had permission to use the account. I was impressed that since they didn't have the base of the product I requested, he gave me a superior product for the same price. That plus top quality products make the job much easier!”
“Gentleman in there was very professional and courteous, he even helped recommend a comparison for a tool that I was looking for and they didn't currently have, so he referred me to other places and even though I would much like to have purchased the hardware store because he referred me and was not worried about losing my business, he actually my gained respect and I would actually go back there and give them my business, just because he was honest with me and didn't try to sell me on some products that I really couldn't afford.”
“They went above and beyond on delivery the night before a holiday weekend and even came back after I had trouble starting what they delivered and walked me through it. Great and helpful team.”
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“Best hardware store in Cleveland, especially if you’re actually in the city vs the suburbs. It’s easy to get to with a rear location. Plenty of free parking in their lot. The place really shines when it comes to their service. If you have any questions about tools, hardware, paint, building supplies. This is the place to go! Contractors can set-up accounts for employees, or individuals can use cash/card. They carry tons of Milwaukee power tools, hardware, pack-out, hands tools, trade tools. As well as several other name brands. My favorite section is their hardware section. It’s fully stocked 80% of the time and they have EVERYTHING! For all trades and DIY. Metric and SAE”